Etech, the leading provider of customer engagement solutions for many of the world's trusted brands, is seeking a Recruiting Intern to being immediately! We are looking for a social butterfly to support our growing and energetic Recruiting Team.! If you are self motivated, highly organized and extremely proactive-this vacancy is the perfect match for your resume!

What You Will Be Doing:

• Support in the recruiting process
• Assist in scheduling and coordinating onsite interviews
• Support Recruiting team with various tasks including data entry
• Scan, file and archive paperwork
• Run Recruiting errands as needed
• Assist with special projects and research
• Work proactively with other Recruiting Team Members
• Prioritize activities for the best interest of the team when working on multiple projects
• Handle employee requests and deliver quality solutions when able, or escalate request to a more senior team member
• Use current social platforms to assist with creating a consistent pipeline of talent
• Provide top notch end to end candidate experience
• Assist in managing third party vendor relationships
• Assist the Recruiter with communication with applicants/candidates and is responsbile for staying in touch with job applicants
• Assist with the management of job postings on career sites and external job boards
• Assists the Leader of Recruiting by sourcing candidates, scheduling interviews, whether onsite, via phone or video conference

Requirements:

• HS Diploma or GED
• Industry relevant training or relevant Job experience
• Strong oral communication and written skills
• Established social platform with large following (FB, Instagram, Snap Chat, Twitter, etc)
• Ability to multitask with a high level of detail
• Proactivity and ability to work efficiently and independently
• Desire for continuous development and have the passion to learn
• High attention to detail and strong organizational skills
• Strong technical skills in google applications, MS Office, Mac, etc
• Interpersonally savvy and thrives off delighting people/customers

Perks:

• Tuition Reimbursement (We invest in your future!)
• 401K
• Dental
• Medical
• Vision
• Daycare Reimbursement
• Opportunities for growth (Over 90% of our promotions stem from internal sources!)

Etech, the leading provider of customer engagement solutions for many of the world's trusted brands, is seeking a Recruiting Intern to being immediately! We are looking for a social butterfly to support our growing and energetic Recruiting Team.! If you are self motivated, highly organized and extremely proactive-this vacancy is the perfect match for your resume!

What You Will Be Doing:

• Support in the recruiting process
• Assist in scheduling and coordinating onsite interviews
• Support Recruiting team with various tasks including data entry
• Scan, file and archive paperwork
• Run Recruiting errands as needed
• Assist with special projects and research
• Work proactively with other Recruiting Team Members
• Prioritize activities for the best interest of the team when working on multiple projects
• Handle employee requests and deliver quality solutions when able, or escalate request to a more senior team member
• Use current social platforms to assist with creating a consistent pipeline of talent
• Provide top notch end to end candidate experience
• Assist in managing third party vendor relationships
• Assist the Recruiter with communication with applicants/candidates and is responsbile for staying in touch with job applicants
• Assist with the management of job postings on career sites and external job boards
• Assists the Leader of Recruiting by sourcing candidates, scheduling interviews, whether onsite, via phone or video conference

Requirements:

• HS Diploma or GED
• Industry relevant training or relevant Job experience
• Strong oral communication and written skills
• Established social platform with large following (FB, Instagram, Snap Chat, Twitter, etc)
• Ability to multitask with a high level of detail
• Proactivity and ability to work efficiently and independently
• Desire for continuous development and have the passion to learn
• High attention to detail and strong organizational skills
• Strong technical skills in google applications, MS Office, Mac, etc
• Interpersonally savvy and thrives off delighting people/customers

Perks:

• Tuition Reimbursement (We invest in your future!)
• 401K
• Dental
• Medical
• Vision
• Daycare Reimbursement
• Opportunities for growth (Over 90% of our promotions stem from internal sources!)

Job Title: Customer Service Agent

Department: Operations

Reports To: Team Leader

Location: Nacogdoches

Summary:

We're hiring Customer Service Agents for our contact center operations in Nacogdoches. Etech is a contact center company and our people are the backbone of our business. When customers call us, our agents answer the phone, make connections, answer questions, solve problems, and get people happily on their way.

The Customer Service Agent should be patient, empathetic, and passionately communicative. The agents should put themselves in our customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and you can gather that for us.

Are you ready to be successful, advance your career, make friends, and do meaningful work that makes a difference to people? Join our global team and fuel your passion for work and life.

As a Customer Service Agent, you'll:

• Work in our call center, wear a headset and talk to customers who call you over the phone. Take inbound or make outbound calls to customers with the objective of discussing non-sales related issues.
• Provide quality service to customers through a thorough knowledge of products and services. We're here to help them.
• Communicate with current and prospective customers using a variety of computer and telecommunications technology/software to give information and answer questions
• Listen, understand, and take quick action. Like all of us, customers just want someone to listen and help get their problems solved. You'll do both.
• Enter data into computer database system.
• Follow up with customers to assure satisfaction, respond to queries, and solve or refer problems.
• Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
• Follow all compliance guidelines and regulations regarding Customer Proprietary Network Information, Competitive Landscape Operating Requirements, Do Not Call legislation, and company policy regarding slamming, cramming and falsification of sales.

When you join Etech, we will:

• Instantly make you part of our global family of diverse people focused on making really good customer experiences happen.
• Start you off with an hourly pay, above the minimum wage.
• Give you ways to earn more every single month through bonus and incentives.
• Show you a clear path and provide the tools you need to earn more responsibilities and promotions.
• Offer you the benefits you'd expect, plus some surprise perks you'll appreciate.
• Tenure Raises
• Weekend and overnight differential pay
• Health, dental, vision insurance
• Tuition and childcare reimbursement
• 401K Plans

Requirements

Bring it. You're qualified if you:

• Are at least 18 years old.
• Have a high school diploma or GED.
• Are legally eligible to work in the United States.
• Strong computer navigation skills and PC Knowledge.
• Are adaptable to changing situations.
• Have a naturally positive attitude.
• Pass a drug test and criminal background check.
• Courteous with strong customer service orientation.
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly.
• Tolerance for repetitive work in a fast-paced, high production work environment 

Kick-Start an Amazing Career Today!

Summary:

We're hiring Customer Service Specialists for our contact center operations in (Location). Etech is a contact center company and our people are the backbone of our business. The Customer Service Specialist is responsible for ensuring efficient, high-quality service to both internal and external customers by providing timely responses to customer issues via call, e-mail or chat.

Agents must be flexible and have availability throughout the entire shift. Actual shifts will be assigned via client’s workforce management team during nesting.

As a Customer Service Specialist, you’ll:

·         Handles customer service inbound and outbound telephone calls

·         Must meet daily performance metric requirements which include talk time, average handle time, login adherence and quality guidelines for all calls

·         Works with customers on a daily basis to sustain and improve business relationships

·         Supports customer growth by asking for the business with every inbound call

·         Assists in managing customer retention activities by serving as liaison between customer and Service Center to ensure customer needs are being met

·         Participates in outbound calling campaigns to retain existing customers and regain lost customers            

Requirements

Bring it. You're qualified if you:

·         Must have HS Diploma/GED

·         Must have customer service experience (1 yr for CS team)

·         Prefer insurance experience including sales, adjusting, customer service and/or office staff in insurance agency

·         Agents must be flexible and have availability throughout the entire shift. Actual shifts will be assigned via clients workforce management team during nesting

·         Prefer 6 months experience in call center

·         Must be able to multi-task utilizing multiple online systems at one time

·         Must be very confident

·         Ability to work in an environment that changes rapidly

·         Must pass background check with no felonies and no financial charges

·         Background Checks. Contractor shall perform pre-employment and post-employment background checks covering criminal activity for the previous five years on all resources prior to presenting them to the client for consideration.  Contractor warrants that all resources provided hereunder shall have passed such background checks, and shall not have been convicted of any felony or any financial crime during placement or for the five years prior to placement with the client.  Contractor shall notify the client immediately in writing of any criminal or negative credit activity of its resources discovered during the performance of its obligations under this Agreement. 

Would you like to apply for this job?

Job Summary:

This position is responsible for providing service to the customer base of Spark Energy Electricity and Gas, and other potential organizations. These entities offer retail natural gas or electricity to residential and commercial customers across the country. Individual must excel in a dynamic, troth oriented, team environment. Spark Energy is committed to providing outstanding customer service, and this individual must personify this attitude.

Summary Of Essential Job Functions:

·         Field incoming customer service calls, assuming responsibility to resolve customer issues in an accurate and timely manner

·         Research account status and identify account issues

·         Address billing inquiries and resolve billing disputes

·         Process disconnection and reconnection requests

·         Enroll customers and resolve enrollment issues

·         Provide price quotes to prospective customers

·         Follow up with customers to attain required account information

·         Initiate collection activity on past due accounts and process disconnection and reconnection requests

·         Respond to emailed customer inquiries with factually and grammatically correct written communications

·         Serve as a customer advocate while adhering to all regulatory requirements and company policies associated with the role

·         Track performance against targets

·         Be responsible for handling all call types related to gas and electric commodities as well as large commercial/industrial customer inquiries

·         Demonstrate the ability to communicate with customers in writing for both chat and email communication as well as telephone interactions.

Minimum Requirements:

·         Minimum of 1 year of experience in an inbound call center environment, with customer care experience strongly preferred

·         Bilingual (English/Spanish) strongly preferred

·         Must be flexible to work a variety of shifts between the hours of 7:00 AM – 7:00 PM Monday – Saturday (approximately 40 hours worked per week)

·         Previous sales experience required

·         Experience in natural gas retail market preferred

·         Experience in similar markets such as utilities, telecom, or cable preferred

·         High School diploma, GED, or equivalent math and English skills required

·         Outstanding phone etiquette and polished communication skills (written and verbal)

·         Excellent listening skills

·         Ability to maintain a calm demeanor when dealing with agitated customers

·         Attentive to detail and committed to high quality customer service

·         Strong quantitative, analytical, and problem solving skills

·         Willingness to identify problems and suggest process improvements

·         Proficiency in Windows environment and MS Word and Excel applications

·         Solid data entry skills

Job Title: Customer Service Agent

Department: Operations

Reports To: Team Leader

Location: West Palm Beach, FL

Summary:

We're hiring Customer Service Agents for our contact center operations in West Palm Beach, FL. Etech is a contact center company and our people are the backbone of our business. When customers call us, our agents answer the phone, make connections, answer questions, solve problems, and get people happily on their way.

The Customer Service Agent should be patient, empathetic, and passionately communicative. The agents should put themselves in our customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and you can gather that for us.

Are you ready to be successful, advance your career, make friends, and do meaningful work that makes a difference to people? Join our global team and fuel your passion for work and life.

As a Customer Service Agent, you'll:

• Work in our call center, wear a headset and talk to customers who call you over the phone. Take inbound or make outbound calls to customers with the objective of discussing non-sales related issues.
• Provide quality service to customers through a thorough knowledge of products and services. We're here to help them.
• Communicate with current and prospective customers using a variety of computer and telecommunications technology/software to give information and answer questions
• Listen, understand, and take quick action. Like all of us, customers just want someone to listen and help get their problems solved. You'll do both.
• Enter data into computer database system.
• Follow up with customers to assure satisfaction, respond to queries, and solve or refer problems.
• Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
• Follow all compliance guidelines and regulations regarding Customer Proprietary Network Information, Competitive Landscape Operating Requirements, Do Not Call legislation, and company policy regarding slamming, cramming and falsification of sales.

When you join Etech, we will:

• Instantly make you part of our global family of diverse people focused on making really good customer experiences happen.
• Start you off with an hourly pay, above the minimum wage.
• Give you ways to earn more every single month through bonus and incentives.
• Show you a clear path and provide the tools you need to earn more responsibilities and promotions.
• Offer you the benefits you'd expect, plus some surprise perks you'll appreciate.
• Tenure Raises
• Weekend and overnight differential pay
• Health, dental, vision insurance
• Tuition and childcare reimbursement
• 401K Plans

Requirements

Bring it. You're qualified if you:

• Are at least 18 years old.
• Have a high school diploma or GED.
• Are legally eligible to work in the United States.
• Strong computer navigation skills and PC Knowledge.
• Are adaptable to changing situations.
• Have a naturally positive attitude.
• Pass a drug test and criminal background check.
• Courteous with strong customer service orientation.
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly.
• Tolerance for repetitive work in a fast-paced, high production work environment 

Kick-Start an Amazing Career Today!

Why Etech Global Services?

Great experiences don’t happen by chance. At Etech, we have an engaging work environment that allows our team members to grow. Etech is a servant leadership organization that believes in making a remarkable difference for our people, our customers, and within our communities. We have a fun and rewarding culture that performs best where everyone feels appreciated and valued. Don’t gamble with your career, because with Etech it’s a sure WIN. A world of opportunity is waiting. Let’s get started!

Job Synopsis:

As a Project Manager, you will manage the transition of new programs  from the completion of the requisite contracts to the successful launch and hand-off to operations management. You will ensure program performance meets targets, goals and deliverables supporting the metric on a regular basis. Also, you will be 

A Day in The Life of Etech Project Manager Includes:

* Responsible for the successful completion of internal process improvement initiatives involving requirements gathering, analysis, problem solving, planning and execution of corrective actions

* Develops in depth understanding of the needs of the client and the key initiatives required for a successful program launch

* Interact with the client to develop New Program requirements. Compiles and analyzes client requirements and establishes priorities for implementation. Manages the process through a detailed Action Planning tool to successful implementation of all initiatives outlined on the program launch checklist

* Works closely with center directors and account managers to ensure complete understanding of the project, project objectives, and priorities

* Completes the Hiring Request for external candidates

* Ensures the establishment of a training curriculum to properly prepare program team for success

* Interacts with IT to ensure that all system requirements are met within agreed timeline

* Interacts with development personnel to assist in creation of project design documentation

* Interacts with development personnel to ensure timelines are being met for application and report development

* Manages the infrastructure needs of the program through launch and steady state. Works hand-in-hand with the OPS leadership to allow them to focus their full attention on the team’s performance

* Works with internal department leaders to identify internal process improvement initiatives and create a plan of action

* Subject matter expert on efficiencies and productivity gains for internal operations

* Must display creative problem solving, clear and concise communication skills, ability to lead a team of diverse individuals, and organize process improvements tactics

What You Need:

* Developing Budgets

* Coaching

* Supervision

* Project Management, 

* Management Proficiency

* Process Improvement

* Tracking Budget Expenses

* Performance Management

Qualifications:

* Bachelor’s degree or equivalent 

* Four to ten years project management experience and/or education advantageous 

Why Etech Global Services?

Great experiences don’t happen by chance. At Etech, we have an engaging work environment that allows our team members to grow. Etech is a servant leadership organization that believes in making a remarkable difference for our people, our customers, and within our communities. We have a fun and rewarding culture that performs best where everyone feels appreciated and valued. Don’t gamble with your career, because with Etech it’s a sure WIN. A world of opportunity is waiting. Let’s get started!

Job Synopsis:

As a Project Manager, you will manage the transition of new programs  from the completion of the requisite contracts to the successful launch and hand-off to operations management. You will ensure program performance meets targets, goals and deliverables supporting the metric on a regular basis. Also, you will be 

A Day in The Life of Etech Project Manager Includes:

* Responsible for the successful completion of internal process improvement initiatives involving requirements gathering, analysis, problem solving, planning and execution of corrective actions

* Develops in depth understanding of the needs of the client and the key initiatives required for a successful program launch

* Interact with the client to develop New Program requirements. Compiles and analyzes client requirements and establishes priorities for implementation. Manages the process through a detailed Action Planning tool to successful implementation of all initiatives outlined on the program launch checklist

* Works closely with center directors and account managers to ensure complete understanding of the project, project objectives, and priorities

* Completes the Hiring Request for external candidates

* Ensures the establishment of a training curriculum to properly prepare program team for success

* Interacts with IT to ensure that all system requirements are met within agreed timeline

* Interacts with development personnel to assist in creation of project design documentation

* Interacts with development personnel to ensure timelines are being met for application and report development

* Manages the infrastructure needs of the program through launch and steady state. Works hand-in-hand with the OPS leadership to allow them to focus their full attention on the team’s performance

* Works with internal department leaders to identify internal process improvement initiatives and create a plan of action

* Subject matter expert on efficiencies and productivity gains for internal operations

* Must display creative problem solving, clear and concise communication skills, ability to lead a team of diverse individuals, and organize process improvements tactics

What You Need:

* Developing Budgets

* Coaching

* Supervision

* Project Management, 

* Management Proficiency

* Process Improvement

* Tracking Budget Expenses

* Performance Management

Qualifications:

* Bachelor’s degree or equivalent 

* Four to ten years project management experience and/or education advantageous 

Why Etech Global Services?

Great experiences don’t happen by chance. At Etech, we have an engaging work environment that allows our team members to grow. Etech is a servant leadership organization that believes in making a remarkable difference for our people, our customers, and within our communities. We have a fun and rewarding culture that performs best where everyone feels appreciated and valued. Don’t gamble with your career, because with Etech it’s a sure WIN. A world of opportunity is waiting. Let’s get started!

Job Synopsis:

As a Project Manager, you will manage the transition of new programs  from the completion of the requisite contracts to the successful launch and hand-off to operations management. You will ensure program performance meets targets, goals and deliverables supporting the metric on a regular basis. Also, you will be 

A Day in The Life of Etech Project Manager Includes:

* Responsible for the successful completion of internal process improvement initiatives involving requirements gathering, analysis, problem solving, planning and execution of corrective actions

* Develops in depth understanding of the needs of the client and the key initiatives required for a successful program launch

* Interact with the client to develop New Program requirements. Compiles and analyzes client requirements and establishes priorities for implementation. Manages the process through a detailed Action Planning tool to successful implementation of all initiatives outlined on the program launch checklist

* Works closely with center directors and account managers to ensure complete understanding of the project, project objectives, and priorities

* Completes the Hiring Request for external candidates

* Ensures the establishment of a training curriculum to properly prepare program team for success

* Interacts with IT to ensure that all system requirements are met within agreed timeline

* Interacts with development personnel to assist in creation of project design documentation

* Interacts with development personnel to ensure timelines are being met for application and report development

* Manages the infrastructure needs of the program through launch and steady state. Works hand-in-hand with the OPS leadership to allow them to focus their full attention on the team’s performance

* Works with internal department leaders to identify internal process improvement initiatives and create a plan of action

* Subject matter expert on efficiencies and productivity gains for internal operations

* Must display creative problem solving, clear and concise communication skills, ability to lead a team of diverse individuals, and organize process improvements tactics

What You Need:

* Developing Budgets

* Coaching

* Supervision

* Project Management, 

* Management Proficiency

* Process Improvement

* Tracking Budget Expenses

* Performance Management

Qualifications:

* Bachelor’s degree or equivalent 

* Four to ten years project management experience and/or education advantageous 

Why Etech Global Services?

Great experiences don’t happen by chance. At Etech, we have an engaging work environment that allows our team members to grow. Etech is a servant leadership organization that believes in making a remarkable difference for our people, our customers, and within our communities. We have a fun and rewarding culture that performs best where everyone feels appreciated and valued. Don’t gamble with your career, because with Etech it’s a sure WIN. A world of opportunity is waiting. Let’s get started!

Job Synopsis:

As a Project Manager, you will manage the transition of new programs  from the completion of the requisite contracts to the successful launch and hand-off to operations management. You will ensure program performance meets targets, goals and deliverables supporting the metric on a regular basis. Also, you will be 

A Day in The Life of Etech Project Manager Includes:

* Responsible for the successful completion of internal process improvement initiatives involving requirements gathering, analysis, problem solving, planning and execution of corrective actions

* Develops in depth understanding of the needs of the client and the key initiatives required for a successful program launch

* Interact with the client to develop New Program requirements. Compiles and analyzes client requirements and establishes priorities for implementation. Manages the process through a detailed Action Planning tool to successful implementation of all initiatives outlined on the program launch checklist

* Works closely with center directors and account managers to ensure complete understanding of the project, project objectives, and priorities

* Completes the Hiring Request for external candidates

* Ensures the establishment of a training curriculum to properly prepare program team for success

* Interacts with IT to ensure that all system requirements are met within agreed timeline

* Interacts with development personnel to assist in creation of project design documentation

* Interacts with development personnel to ensure timelines are being met for application and report development

* Manages the infrastructure needs of the program through launch and steady state. Works hand-in-hand with the OPS leadership to allow them to focus their full attention on the team’s performance

* Works with internal department leaders to identify internal process improvement initiatives and create a plan of action

* Subject matter expert on efficiencies and productivity gains for internal operations

* Must display creative problem solving, clear and concise communication skills, ability to lead a team of diverse individuals, and organize process improvements tactics

What You Need:

* Developing Budgets

* Coaching

* Supervision

* Project Management, 

* Management Proficiency

* Process Improvement

* Tracking Budget Expenses

* Performance Management

Qualifications:

* Bachelor’s degree or equivalent 

* Four to ten years project management experience and/or education advantageous 

Summary:

Installs, modifies, and makes minor repairs to personal computer hardware and software systems, and provides technical assistance and training to system users by performing the following duties.

Essential Duties And Responsibilities:

• Inspects personal computer equipment and reads order sheet listing user requirements to prepare microcomputer for delivery.
• Installs or assists service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user’s premises.
• Loads specified software packages such as operating systems, word processing, or spreadsheet programs into computer.
• Enters commands and observes system functions to verify correct system operation.
• Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.
• Must complete A+ Certification within 3 months of employment
• Instructs users in use of equipment, software, and manuals.
• Recommends or performs minor remedial actions to correct problems.
• Coordinates activities with help desk, network services, or other information systems groups.
• Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.
• Replaces defective or inadequate software packages.
• Refers major hardware problems to service personnel for correction.

Knowledge of:

Operating systems such as Windows 7; 2000, NT, XP; Software programs such as VNS, NT, Outlook, Excel, Word, Power Point; Networking; and Basic computer hardware.

Ability To:

Re-image workstations as needed for program changes and system updates; Provide technical assistance and training to system users; Install, modify, and make minor repairs to personal computer hardware and software systems; Communicate and work well with peers across departments; and Prioritize work.

Education And/Or Experience:

Bachelor’s degree from four-year College or University; or one to two years related experience and/or training; or equivalent combination of education and experience.

Language Skills:

Ability to read, analyze, and interprets common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information to top management, public groups, and/or boards of directors.

Mathematical Skills:

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability:

Ability to define problems, collects data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Certificates, Licenses, Registrations:

Valid driver’s license or other Government issued ID.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit. The employee frequently is required to use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, or crouch; and talk and hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee regularly works in inside environmental conditions. The employee is occasionally exposed to moving mechanical parts; high, precarious places; and risk of electrical shock. The noise level in the work environment is usually moderate.

SITE MANAGER-JAMAICA

Why Etech Global Services?
Great experiences don’t happen by chance. At Etech, we have an engaging work environment that allows our team members to grow. Etech is a servant leadership organization that believes in making a remarkable difference for our people, our customers, and within our communities. We have a fun and rewarding culture that performs best where everyone feels appreciated and valued. Don’t gamble with your career, because with Etech it’s a sure WIN. A world of opportunity is waiting. Let’s get started!

Job Synopsis:

At Etech, our people make the difference, which is why we are so committed to creating a winning culture.  As a Site Manager, you will be leading by example and create high sense of engagement, to help solve tough performance challenges that impact our people and customers. You need to convey your passion and be a culture warrior who is adaptable to different and sudden changes and have a practical mindset to solve problems on the spot partnered with an ability to see the “big picture” and make improvements.

A Day in The Life of Etech Site Leader Includes:

• Maintain high customer satisfaction ratings that meet company standards
• Be a strategic thinker, who is not afraid to disrupt and challenge Business As Usual (BAU) to drive positive change
• Understands the importance of creating a support system for our team that will equip & reward them for success today, as well as ensure they are well prepared for the opportunities of tomorrow
• Plan day-to-day operations strategically and creates a support system for our people that equips and rewards them for success
• Maintain regular client contact, solve complex issues, and anticipate and plan for the challenges involved in the business
• Plan, assign and delegate work as well as appraise performance; reward and discipline team members; address complaints and resolve issues
• Read, analyze, and interpret common professional and technical journals, financial reports, and legal documents
• Define problems, collects data, establish facts, and draw valid conclusions
• Maintain, develop and report pertinent operational statistics, financial management information, and results

·         Establish and maintain productive, professional relations with all the team members

·         Responsible for the overall direction, coordination, and evaluation of assigned department personnel

·         Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws

·         Ensure business strategies are aligned with organization and client’s objectives and expectations

·         Proactively seek out improvement opportunities and build a strong client relationship

·         Proactively assesses, clarifies, and validates customer needs on an ongoing basis

·         Provide continual communication to enhance service effectiveness in dealing with critical issues

• Assists in the design and planning of organization’s growth strategies, implementation of the necessary programs, and communication of the best practices to the team
• Coordinates weekly meeting with cross-functional departments to ensure partnership and alignment on goals and tactics for the center

What You Need:

·         Organizational and Leadership Skills with Problem Solving Ability

·         Process Improvement

·         People Management Skills

·         Managing Processes/Programs

·         Strong mentoring and relationship building skills

·         Outstanding communication and interpersonal skills

·         Strong Reasoning Capabilities

Qualifications:

·         Create a winning culture for our people, our customers and within our communities

• Minimum of 5 years experience in a Call / Contact Center Environment
• Proficient in the use of Outlook, Excel, PowerPoint, (Microsoft Office Products)
• Exceptional ability to develop and manage results-oriented processes
• Bachelor’s degree or higher

Work Hard, Play Hard! APPLY NOW!

SUMMARY

Recruits, researches, pre-screens, and refers job candidates for job openings by performing the following duties:

QUALIFICATIONS to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge of: Company policies and procedures as outlined in the employee handbook; applicable skills needed for all current sales campaigns; Computer programs including Word, Excel, Access, Power Point and Outlook; & Interviewing techniques.

**Must have the Ability to:

·         Create and maintain professional work relationships with peers across departments

·         Prioritize work

·         Multi-task

·         Communicate effectively in oral and written form

·         Detailed oriented

·         Time Management

·         Observation Skills

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

EDUCATION and/or EXPERIENCE

Bachelor's degree from four-year College or university preferred; or one to two years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid driver’s license or other Government issued ID.

PHYSICAL DEMANDS the physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk and hear.  The employee frequently is required to stand. The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, peripheral vision, and ability to adjust focus.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee regularly works in inside environmental conditions.  The employee is occasionally exposed to outside weather conditions.  The noise level in the work environment is usually moderate.

SUMMARY

Recruits, researches, pre-screens, and refers job candidates for job openings by performing the following duties:

QUALIFICATIONS to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge of: Company policies and procedures as outlined in the employee handbook; applicable skills needed for all current sales campaigns; Computer programs including Word, Excel, Access, Power Point and Outlook; & Interviewing techniques.

**Must have the Ability to:

·         Create and maintain professional work relationships with peers across departments

·         Prioritize work

·         Multi-task

·         Communicate effectively in oral and written form

·         Detailed oriented

·         Time Management

·         Observation Skills

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

EDUCATION and/or EXPERIENCE

Bachelor's degree from four-year College or university preferred; or one to two years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid driver’s license or other Government issued ID.

PHYSICAL DEMANDS the physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk and hear.  The employee frequently is required to stand.   The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, peripheral vision, and ability to adjust focus.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee regularly works in inside environmental conditions.  The employee is occasionally exposed to outside weather conditions.  The noise level in the work environment is usually moderate.

Summary:

Responsible for the management of all operations and deliverables associated with the established programs in their center. A site manager is a senior role which involves overseeing the production of the center. It’s an operations manager’s job to make sure an organization is running as well as it possibly can, with a smooth efficient service that meets the expectations and needs of customers and clients.

Qualifications :

Perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Essential Duties And Responsibilities:

• Reviews operations’ performance daily and ensures production goals are attained.
• Maintains regular client contact, solves complex issues, and anticipates and plans for the challenges involved in the business.
• Supervises, directs, coordinates and evaluates operational performance as well as coaches, mentors and develops leadership staff.
• Plans, assigns and directs work as well as appraises performance; rewards and disciplines employees; addresses complaints and resolves issues.
• Maintains, develops and reports pertinent operational statistics, financial management information, and results.
• Constantly monitors processes and procedures for update and improvement opportunities.
• Communicates the established clearly defined department and individual goals and objectives and communicates these to associates through department meetings, one on one meetings, and performance planning. Provides periodic performance feedback versus objectives and conducts annual.
• Performance reviews for direct reports.
• Assists in the development and implementation of policies and procedures.
• Provides continual communications to enhance services effectiveness in dealing with critical issues.
• Assist in the design and planning of our Call Center growth strategies, implementation of the necessary programs, and communication of best practices to team.
• Coordinates weekly meeting with cross functional departments to ensure partnership and alignment on goals and tactics for the center.
• Communicate regularly updates on performance and center to site manager’s supervisor.

Supervisory Responsibilities:

Manage assigned subordinates. Responsible for the overall direction, coordination, and evaluation of assigned department personnel. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Computer Skills And Programs:

High level of proficiency with Micro Soft Word, power point, and excel

Education And/Or Experience :

Bachelor’s degree. Significant related experience as the senior manager of a like size organization with equal support activities.

Communication Skills :

Excellent written and verbal communication skills and strong problem solving

Language Skills :

Ability to read, analyze, and interprets common professional and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.

Mathematical Skills :

Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability :

Ability to define problems, collects data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Certificates, Licenses, Registrations :

Valid driver’s license or other Government issued ID.

Work Environment :

Characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee regularly works in inside environmental conditions. The noise level in the work environment is usually moderate.

Summary :

We’re hiring online chat representatives for our contact center operations in Lufkin, Texas. When customers visit our clients’ websites and need help, our representatives engage via chat, make connections, answer questions, solve problems, and get people happily on their way. Are you ready to be successful, advance your career, make friends, and make a difference? Join us and fuel your passion for work and life.

As an Etech Online Chat Representative, you will:

• Help customers using chat technology
• Help customers with a consultative approach and engage in solving their concerns. Customers chat with us to get the proper resolution to the concerns they have, related to the services and products of our clients. We’re here to help.
• Listen, understand, and take quick action. Like all of us, customers just want someone to listen and help get their problems solved. You’ll do both!
• Stick to your schedule, show up for work on time, and get involved with our company’s culture and activities. The more you invest in your career here, the more we can give back to you.

When you join Etech, we will:

• Start you off with an hourly pay, well above the minimum wage
• Give you ways to earn more every single month through commissions, bonuses, and incentives
• Instantly make you part of our growing family of diverse people focused on making excellent customer experiences
• Show you a clear career path and provide the tools you need to earn more responsibilities and promotions
• Offer you the perks and benefits you’d expect, plus some surprise perks you’ll appreciate
• Make work comfortable and fun with jeans and t-shirt dress code along with plenty of fun events and activities
• Tenure Raises
• Weekend and overnight differential pay
• Health, dental, vision insurance
• Tuition and childcare reimbursement
• 401K Plans

Requirements:

Bring it. You’re qualified if you:

• Are at least 18 years old
• Typing speed 40 wpm
• Have a high school diploma or equivalent required
• Have excellent verbal, written, listening skills and know your way around a keyboard
• Love to help people
• Are ready to be part of a team and contribute to Etech’s success
• Are a good multi-tasker. Our web chat representatives usually are interacting with 2-3 customers at a time
• Are a go-getter with excellent research and customer service problem-solving skills
• Excellent with Word, Excel, and Window
• Can pass a criminal background check and a drug screen

Salary:

Summary:

The EI department seeks a Quality Analyst (QA) to review customer interactions (calls, chats, and emails) and complete quality assessments for designated campaigns to ensure good customer service, and adherence to the policies and procedures per the pre-defined guidelines of the campaign.

The person will work closely with QA Leads as well as Operations/Client contacts to provide feedback on opportunity areas, make recommendations on areas that may need new, ongoing or remedial training. In addition, they will need to capture VOC (voice of the customer) and provide BI (Business Intelligence) inputs. A significant part of this job includes reviewing and completing quality audits for assigned campaigns (clients).

Essential Responsibilities:

• Completes quality audits in accordance with current campaign guidelines.  Uses designated tools to ensure targets are met and turnaround times are adhered to with defined accuracy standards.
• Provides written and verbal feedback to leaders/operations/clients on quality scores with areas of opportunities at agent, process and campaign level.
• Provides necessary feedback to operations or clients to ensure critical compliance and behavior issues are reported or escalated, including unethical actions.
• Assist Leaders with improving customer interactions, sharing feedback on calibration calls and provide input for recommendations.
• Assists with routine and ad hoc requests. Supports projects and initiatives within the department.
• Maintains confidentiality of all reports, files, schedules, databases, and documents; as well as all customer and proprietary information.

Core Competencies/Skill Set:

• Good oral & written German/English skills
• Exceptional listening and analytical skills, Strong interpersonal communication skills
• Attention to detail. Drive and ability to deliver excellent customer service to both internal and external customers. Ability to work independently & able to exercise strict confidentiality.

Education And /or Experience:

• Graduate or equivalent with proficiency in MS Office – Outlook, Word, Excel, and PowerPoint

We expect you to:

• Be Flexible in working hours which is a must.

Telephone Customer Service Agents assist customers with non-sales related issues. 

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES:  None

Knowledge of:  Basic Computer operations including keyboarding, proper grammar and syntax, company policies and procedures as outlined in the Employee handbook.

Ability to: Follow directions, communicate information to customers, enter information into computer program, close a sale, and learn new products and services.

EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS:

Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 

REASONING ABILITY:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS:

Valid drivers’ license or other Government issued photo ID.

PHYSICAL DEMANDS:

 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk and hear.  The employee frequently is required to reach with hands and arms.  The employee must occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee regularly works in inside environmental conditions.  The noise level in the work environment is usually moderate.

Are you a Computer Guru looking for a great company to work for?

Summary

Candidates will be responsible for providing technical support, configuration and maintenance of workstation hardware and software. Candidates must also have experience with AD and an understanding of basic network infrastructures. Respond to incoming Help Desk tickets via phone, email, online or in person in a timely manner. Provides support and assistance by following problem determination procedures and processes, documenting problems and fixes in the ticketing system and escalates problems according to established protocols. The key success factor of this position is minimizing the downtime as a result of user calls.

Primary Responsibilities:

• Identify, research and resolve all technical issues
• Perform workstation hardware diagnostics and repairs
• Add and modify users in Active Directory and Microsoft Exchange Server
• Troubleshoot third party applications
• Troubleshoot user profile issues
• Troubleshoot performance issues
• Troubleshoot printing issues
• Configure, network and share printers
• Print server management
• Manage users in hosted services (ie: Office 365)
• Configure wireless access points and troubleshoot wireless connectivity
• Know how to install routers, switches, and access points at customer location
• Know how to troubleshoot internet issues such as packet loss, DNS issues, and service outages
• Configure Microsoft Remote Desktop/Terminal Services and manage active sessions and users on a server
• Troubleshoot file permissions issues
• Troubleshoot performance issues that affect user experience
• Document, track and monitor problems through our ticketing system to ensure a timely and complete resolution.

Knowledge of:

• Strong working knowledge of Windows Operating Systems (XP, Windows 7, Windows 8, 8.1, 10)
• Strong working knowledge of Microsoft Office (2007, 2010, 2013, 2016 & Office 365)
• Excellent customer service skills over the phone , in person or via email
• Ability to follow through and make sure issues are resolved
• Ability to quickly learn new skills and technologies
• Ability to troubleshoot issues from the bottom up
• Ability to stay on task and multitask with minimal supervision
• Has or is currently working towards a Microsoft Certification preferred

Education and/or Experience:

Bachelor’s degree from four-year College or university preferred and/or at least 1-2 years experience in the field. Must complete A+ certification within 3 months of employment.

Work Experience:

• Customer Service: Excellent customer service skills over the phone , in person or via email
• Workstation hardware installation, diagnostics and repairs
• Software troubleshooting
• Troubleshooting PC performance issues: Strong working knowledge of Windows Operating Systems (XP, Windows 7, Windows 8, 8.1, 10)
• Using and troubleshooting the Microsoft Office suite: Strong working knowledge of Microsoft Office (2007, 2010, 2013, 2016 & Office 365)
• Installation and Configuration of basic networking devices

Preference will be given to those with Understanding of:

• Active directory and directory structures
• Managing users in hosted services (i.e.: Office 365)
• Computer networking

Preferred certifications:

• CompTIA A+
• CompTIA Net+
• CCENT: Cisco Certified Entry Networking Technician
• MTA: Microsoft Technology Associate 

Preferred skills:

·         Strong Communication Skills

·         Prior Customer Service Experience

·         Experience with Ticketing Systems 

Job Title:                        Sales Coach/Team Lead

Department:                   Operations

Reports To:                    Operations Manager

SUMMARY:

Coaches and develops team of sales agents to achieve their individual performance goals as well as team goals by performing the following duties:

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Must have experience in Sales-Hotel Industry or Medical Billing, Insurance.

SUPERVISORY RESPONSIBILITIES:

In conjunction with a Sales Coach, supervises approximately 15 FTE's on a Sales Campaign in the Operations Department.  Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and monitoring, coaching and developing employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge of:

Campaign products and/or services being offered, VNS operating system, Company policies and procedures as outlined in Employee handbook; Computer programs such as Word, Excel, Power Point, Outlook and Access and applicable campaign programs.

Ability to:

Establish and maintain effective relationships with team members, effectively monitor, and evaluate job performance and coach and develop team members as needed; develop relationships with peers across departments.

EDUCATION and/or EXPERIENCE:

Bachelor's degree from four-year College or university; or related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. 

REASONING ABILITY:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Job Title: Helpdesk Representative
Department: Information Technology
Reports To: IT Manager
Location:

Are you a Computer Guru looking for a great company to work for?

SUMMARY: Candidates will be responsible for providing technical support, configuration and maintenance of workstation hardware and software. Candidates must also have experience with AD and an understanding of basic network infrastructures. Respond to incoming Help Desk tickets via phone, email, online or in person in a timely manner. Provides support and assistance by following problem determination procedures and processes, documenting problems and fixes in the ticketing system and escalates problems according to established protocols. The key success factor of this position is minimizing the downtime as a result of user calls.

Primary Responsibilities:

• Identify, research and resolve all technical issues
• Perform workstation hardware diagnostics and repairs
• Add and modify users in Active Directory and Microsoft Exchange Server
• Troubleshoot third party applications
• Troubleshoot user profile issues
• Troubleshoot performance issues
• Troubleshoot printing issues
• Configure, network and share printers
• Print server management
• Manage users in hosted services (ie: Office 365)
• Configure wireless access points and troubleshoot wireless connectivity
• Know how to install routers, switches, and access points at customer location
• Know how to troubleshoot internet issues such as packet loss, DNS issues, and service outages
• Configure Microsoft Remote Desktop/Terminal Services and manage active sessions and users on a server
• Troubleshoot file permissions issues
• Troubleshoot performance issues that affect user experience
• Document, track and monitor problems through our ticketing system to ensure a timely and complete resolution.

Knowledge of:

• Strong working knowledge of Windows Operating Systems (XP, Windows 7, Windows 8, 8.1, 10)
• Strong working knowledge of Microsoft Office (2007, 2010, 2013, 2016 & Office 365)
• Excellent customer service skills over the phone , in person or via email
• Ability to follow through and make sure issues are resolved
• Ability to quickly learn new skills and technologies
• Ability to troubleshoot issues from the bottom up
• Ability to stay on task and multitask with minimal supervision
• Has or is currently working towards a Microsoft Certification preferred

EDUCATION and/or EXPERIENCE: Bachelor's degree from four-year College or university preferred and/or at least 1-2 years experience in the field. Must complete A+ certification within 3 months of employment.

Analyze overall enterprise security audit readiness and provide recommendations on how effectiveness could be improved to mitigate conditions that could impair future audit preparedness and audit readiness support. Review and evaluate audit findings, make recommendations for audit readiness, contribute to security presentations, and participate in debriefs to represent cyber security interests. Work as a Cybersecurity subject matter expert (SME) and Cybersecurity team member assisting with security awareness training curriculum, form gathering and other security documentation, as required by Etech Cyber security, conducts security audits of information systems against documented organization security standards as well as ISO 27001, PCI-DSS, HIPPA, and Privacy Shield.  Review security controls, tests system technical security configuration settings, reviews system scan results for compliance with documented policy and industry standards, and assists with developing and reviewing compliance reports that clearly identify security findings and proposed remediation strategies, as necessary.

Responsibilities

·            Analyze overall enterprise audit readiness and provide recommendations on how effectiveness could be improved to mitigate conditions that could impair future audit preparedness and audit readiness support

·            Effectively communicate audit procedures and expectations to team members and stakeholders in a timely and clear fashion.

·            Liaise with technical security stakeholders on an ongoing basis.

·            Set and continually manage technical project expectations with team members and other stakeholders.

·            Conduct security audits of information systems against policy/process as defined within Etech documentation and required for ISO 27001, PCI-DSS, HIPPA, and Privacy Shield.

·            Plan and schedule security audit timelines

·            Determine the frequency and content of audit reports, analyze results, and remediate problem areas.

·            Review and evaluate audit findings and make recommendations on improving security and audit preparedness

·            Create audit remediation plans along with members of the cyber security and technical teams and establish timelines for completion

Position Requirements

Formal Education & Certification

·         University degree in the field of computer science/technology management and/or 2+ years related work experience.

·         Certifications in Cyber Security and/or Technology fields a plus.

Knowledge & Experience

·         2 years’ direct work experience in a technical environment

·         Familiarity with security audit and/or standard audit practices

·         Ability to conduct technical security audits for complex information systems

·         Ability to analyze information systems and technical specifications against defined security control standards and identify deficiencies and remediation strategies

·         Experience with network security, vulnerability management, incident response

·         Knowledge of emerging cyber security trends

·         Familiarity with Change Management practices

·         General knowledge of network system Functionality (Firewalls, Switches, Routers, etc.)

·         Database and operating systems experience with Microsoft products a plus.

·         Technically competent with various software programs, such as Microsoft Office products, SQL, etc.

·         Familiarity with security software such as Anti-Virus, Anti-Malware, Web Filtering Technology, Encryption methods and standards

·         Familiarity with industry security standards such as ISO 27001, PCI-DSS, HIPPA, Privacy Shield, etc. a plus

Personal Attributes

·         Experience at working both independently and in a team-oriented, collaborative environment is essential.

·         Can conform to shifting priorities, demands and timelines through analytical and problem solving capabilities.

·         Reacts to project adjustments and alterations promptly and efficiently.

·         Flexible during times of change.

·         Ability to read communication styles of team members and contractors who come from a broad spectrum of disciplines.

·         Persuasive, encouraging, and motivating.

·         Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments.

·         Possession of excellent analytical skills

·         Strong written and oral communication skills.

·         Strong interpersonal skills.

·         Adept at conducting research into project-related issues and products.

·         Must be able to learn, understand, and apply new technologies.

·         Customer service skills a must.

·         Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial.

 
Work Conditions

·         Sitting for extended periods of time.

·         Dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices and objects.

·         Physically able to participate in training sessions, presentations, and meetings.

·         Travel may be required for performing site audits, meeting with clients, stakeholders, or offsite personnel/management.

·         Must be able to pass background check.

SUMMARY:  This position is responsible for ensuring an outstanding level of customer services by providing direct IT support to our agents and leaders by supervising the Help Desk and managing the technical support staff. Responsible for leading the Helpdesk in engaging in more proactive planning and support and organizing the Helpdesk to be flexible and adaptable in meeting the changes of the organization.

QUALIFICATIONS:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES:

Responsible for the everyday management and development of personnel within a specific workgroup or division.

EDUCATION and/or EXPERIENCE:

Bachelor's degree from four-year College or University preferred; four or more years related experience and/or training; or equivalent combination of education and experience. 

LANGUAGE SKILLS:

Ability to read, analyze, and interprets common scientific and technical journals, financial reports, and legal documents.  Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.   Ability to effectively present information to top management, public groups, and/or boards of directors.

.

REASONING ABILITY:

Ability to define problems, collects data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

CERTIFICATES, LICENSES, REGISTRATIONS:

Valid driver's license or other Government issued ID and any of the following are required:  CompTIA A+, Network+, Security+, CCNA, or any higher level industry certification.

PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit.  The employee frequently is required to use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, or crouch; and talk and hear.  The employee is occasionally required to stand and walk.  The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SUMMARY:

Coaches and develops team of team members and sales coach(es) to achieve their individual performance goals as well as team goals and is the primary driver in achieving campaign performance expectations working with the account leader in managing the sales activities of an assigned program or campaign with three or more sales coaches by performing the following duties.

QUALIFICATIONS:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES:

May directly supervise approximately 15 FTE's plus one or more Sales Coaches and their respective teams on a Campaign in the Operations Department.  Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and monitoring, coaching and developing employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Acts as liaison between campaign sales coaches and account leader.

Knowledge of:

Campaign products and/or services being offered, customer operating systems, Company policies and procedures as outlined in Employee handbook; Computer programs including Word, Excel, Power Point and Outlook.

Ability to:

Establish and maintain effective relationships with sales coaches and team members, effectively monitor, and evaluate job performance and coach and develop sales coaches and team members as needed; develop and maintain relationships with peers across departments.

EDUCATION and/or EXPERIENCE:

High School Diploma or GED required.  Bachelor's degree from a four-year college or university preferred; or one to two years related experience and/or training.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. 

REASONING ABILITY:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS:

Valid driver’s license or other Government issued photo ID.

PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and talk and hear.  The employee frequently is required to walk and use hands to finger, handle, or feel.  The employee is occasionally required to sit; reach with hands and arms; and stoop, kneel, or crouch.  The employee must occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.

WORK ENVIRONMENT:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee regularly works in inside environmental conditions.  The noise level in the work environment is usually moderate.

Summary:

The VDI (Virtual Desktop Infrastructure) Senior Systems Administrator shall assist with administration, implementation, and configuration for the following VDI solution to include but are not limited to VMWare, Storage, Active Directory, Exchange, Virtual Desktop Infrastructure and Capacity Optimization. Candidates for the position require strong analytical and problem-solving skills, and must be knowledgeable about implementing VDI infrastructure practices to optimize, transform, and ensure the customer’s compliant, efficient, and effective use of the resources. The VDI Administrator will administer and deliver end-to-end automated solutions that include the technical implementation of Information Technology Infrastructure Library (ITIL) processes, workflow customization, virtual infrastructure, storage infrastructure, resource optimization, and system configurations.

Education:

Bachelor’s Degree in Computer Science or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.

Qualifications:

• 3-5 years of directly related experience in systems administration and analysis .
• 3-5 Years’ experience in administering Windows 2012/2016 Server and Active Directory.
• Responsible for Root cause analysis
• Responsible for Resolving Escalated issue.
• Will have to report the daily issues handled / escalated in the form of Daily reports.
• Knowledge on ESX servers from command line
• Knowledge of Citrix server, Xenapp, XenDesktop.
• Monitoring and Performance analysis on VDI Servers and VMs
• Patching of severs and VMs
• Ability to work with VSPHERE / VDI Consolidated Backup / Virtual machine backups
• Hands on experience on Citrix VDI solution
• VMware Certified Professional (VCP) in Data Center Virtualization (DCV) and/or Desktop and Mobility (DTM) are desired.

SUMMARY:

Coaches and develops team of agents/representatives to achieve their individual performance goals as well as team goals by performing the following duties.

QUALIFICATIONS:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES:

Directly supervises approximately 15 FTE's on a Campaign in the Operations Department.  Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and monitoring, coaching and developing employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Knowledge of:

Campaign products and/or services being offered, customer operating systems, Company policies and procedures as outlined in Employee handbook; Computer programs including Word, Excel, Power Point and Outlook.

Ability to:

Establish and maintain effective relationships with team members, effectively monitor, and evaluate job performance and coach and develop team members as needed; develop and maintain relationships with peers across departments.

EDUCATION and/or EXPERIENCE:

Bachelor's degree from four-year College or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. 

REASONING ABILITY:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS:

Valid driver’s license or other Government issued photo ID.

PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and talk and hear.  The employee frequently is required to walk and use hands to finger, handle, or feel.  The employee is occasionally required to sit; reach with hands and arms; and stoop, kneel, or crouch.  The employee must occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.

WORK ENVIRONMENT:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee regularly works in inside environmental conditions.  The noise level in the work environment is usually moderate.

Outbound Telephone Sales Representatives solicit orders for products or services over the telephone by performing the following duties.

QUALIFICATIONS:

 To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES:  None

Knowledge of:  Basic Computer operations including keyboarding, proper grammar and syntax, company policies and procedures as outlined in the Employee handbook.

Ability to: Follow directions, communicate information to customers, enter information into computer program, close a sale, and learn new products and services.

EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS:

Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 

REASONING ABILITY:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS:

Valid drivers’ license or other Government issued photo ID.

PHYSICAL DEMANDS:

 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk and hear.  The employee frequently is required to reach with hands and arms.  The employee must occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT:

 The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee regularly works in inside environmental conditions.  The noise level in the work environment is usually moderate.

Outbound Telephone Sales Representatives solicit orders for products or services over the telephone by performing the following duties.

QUALIFICATIONS:

 To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES:  None

Knowledge of:  Basic Computer operations including keyboarding, proper grammar and syntax, company policies and procedures as outlined in the Employee handbook.

Ability to: Follow directions, communicate information to customers, enter information into computer program, close a sale, and learn new products and services.

EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS:

Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 

REASONING ABILITY:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS:

Valid drivers’ license or other Government issued photo ID.

PHYSICAL DEMANDS:

 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk and hear.  The employee frequently is required to reach with hands and arms.  The employee must occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT:

 The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee regularly works in inside environmental conditions.  The noise level in the work environment is usually moderate.

Telephone Customer Service Agents assist customers with non-sales related issues. 

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES:  None

Knowledge of:  Basic Computer operations including keyboarding, proper grammar and syntax, company policies and procedures as outlined in the Employee handbook.

Ability to: Follow directions, communicate information to customers, enter information into computer program, close a sale, and learn new products and services.

EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS:

Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 

REASONING ABILITY:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS:

Valid drivers’ license or other Government issued photo ID.

PHYSICAL DEMANDS:

 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk and hear.  The employee frequently is required to reach with hands and arms.  The employee must occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee regularly works in inside environmental conditions.  The noise level in the work environment is usually moderate.

SUMMARY:  Responsible for Etech’s corporate compliance program functioning as an objective body that reviews and evaluates compliance issues/concerns within the organization. The position ensures processes, management, and employees are in compliance with the rules and regulations of regulatory agencies and that company policies and procedures are being followed.

The Corporate Compliance Office exists:

·         As a channel of communication to receive and direct compliance issues to appropriate resources for investigation and resolution

·         To research and remain up-to-date with ongoing regulatory compliance initiatives as they relate to Etech Global Services and Etech’s clientele

·         To validate through audit that departmental processes established to ensure ongoing regulatory compliance are working and optimized

QUALIFICATIONS to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES

Manage assigned subordinates.  Responsible for the overall direction, coordination, and evaluation of assigned department personnel.  Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.  Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

COMPUTER SKILLS and PROGRAMS

High level of proficiency with Microsoft Word, Power point and Excel.

EDUCATION and/or EXPERIENCE

Four-year college degree preferred. Four to ten years of related experience as the senior manager of a like size organization with equal support activities.

LANGUAGE SKILLS

Ability to read, analyze, and interpret common professional and technical journals, financial reports, and legal documents.  Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.  Ability to write speeches and articles for publication that conform to prescribed style and format.  Ability to effectively present information to top management, public groups, and/or boards of directors.

MATHEMATICAL SKILLS

Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid driver's license or other Government issued ID.

WORK ENVIRONMENT characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee regularly works in inside environmental conditions.  The noise level in the work environment is usually moderate.

SUMMARY:  Responsible for Etech’s corporate compliance program functioning as an objective body that reviews and evaluates compliance issues/concerns within the organization. The position ensures processes, management, and employees are in compliance with the rules and regulations of regulatory agencies and that company policies and procedures are being followed.

The Corporate Compliance Office exists:

·         As a channel of communication to receive and direct compliance issues to appropriate resources for investigation and resolution

·         To research and remain up-to-date with ongoing regulatory compliance initiatives as they relate to Etech Global Services and Etech’s clientele

·         To validate through audit that departmental processes established to ensure ongoing regulatory compliance are working and optimized

QUALIFICATIONS to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES

Manage assigned subordinates.  Responsible for the overall direction, coordination, and evaluation of assigned department personnel.  Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.  Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

COMPUTER SKILLS and PROGRAMS

High level of proficiency with Microsoft Word, Power point and Excel.

EDUCATION and/or EXPERIENCE

Four-year college degree preferred. Four to ten years of related experience as the senior manager of a like size organization with equal support activities.

LANGUAGE SKILLS

Ability to read, analyze, and interpret common professional and technical journals, financial reports, and legal documents.  Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.  Ability to write speeches and articles for publication that conform to prescribed style and format.  Ability to effectively present information to top management, public groups, and/or boards of directors.

MATHEMATICAL SKILLS

Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid driver's license or other Government issued ID.

WORK ENVIRONMENT characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee regularly works in inside environmental conditions.  The noise level in the work environment is usually moderate.

Summary :

We’re hiring online chat representatives for our contact center operations in Lufkin, Texas. When customers visit our clients’ websites and need help, our representatives engage via chat, make connections, answer questions, solve problems, and get people happily on their way. Are you ready to be successful, advance your career, make friends, and make a difference? Join us and fuel your passion for work and life.

As an Etech Online Chat Representative, you will:

• Help customers using chat technology
• Help customers with a consultative approach and engage in solving their concerns. Customers chat with us to get the proper resolution to the concerns they have, related to the services and products of our clients. We’re here to help.
• Listen, understand, and take quick action. Like all of us, customers just want someone to listen and help get their problems solved. You’ll do both!
• Stick to your schedule, show up for work on time, and get involved with our company’s culture and activities. The more you invest in your career here, the more we can give back to you.

When you join Etech, we will:

• Start you off with an hourly pay, well above the minimum wage
• Give you ways to earn more every single month through commissions, bonuses, and incentives
• Instantly make you part of our growing family of diverse people focused on making excellent customer experiences
• Show you a clear career path and provide the tools you need to earn more responsibilities and promotions
• Offer you the perks and benefits you’d expect, plus some surprise perks you’ll appreciate
• Make work comfortable and fun with jeans and t-shirt dress code along with plenty of fun events and activities
• Tenure Raises
• Weekend and overnight differential pay
• Health, dental, vision insurance
• Tuition and childcare reimbursement
• 401K Plans

Requirements

Bring it. You’re qualified if you:

• Are at least 18 years old
• Typing speed 50 wpm
• Have a high school diploma or equivalent required
• Have excellent verbal, written, listening skills and know your way around a keyboard
• Love to help people
• Are ready to be part of a team and contribute to Etech’s success
• Are a good multi-tasker. Our web chat representatives usually are interacting with 2-3 customers at a time
• Are a go-getter with excellent research and customer service problem-solving skills
• Excellent with Word, Excel, and Window
• Can pass a criminal background check and a drug screen

Salary

• Paid training at $11/hr
• Shift pays $11.50/hr, $12.50 on weekends or overnight, and $13.50 for weekend and overnight

Summary :

We’re hiring online chat representatives for our contact center operations in Rusk, Texas. When customers visit our clients’ websites and need help, our representatives engage via chat, make connections, answer questions, solve problems, and get people happily on their way. Are you ready to be successful, advance your career, make friends, and make a difference? Join us and fuel your passion for work and life.

As an Etech Online Chat Representative, you will:

• Help customers using chat technology
• Help customers with a consultative approach and engage in solving their concerns. Customers chat with us to get the proper resolution to the concerns they have, related to the services and products of our clients. We’re here to help.
• Listen, understand, and take quick action. Like all of us, customers just want someone to listen and help get their problems solved. You’ll do both!
• Stick to your schedule, show up for work on time, and get involved with our company’s culture and activities. The more you invest in your career here, the more we can give back to you.

When you join Etech, we will:

• Start you off with an hourly pay, well above the minimum wage
• Give you ways to earn more every single month through commissions, bonuses, and incentives
• Instantly make you part of our growing family of diverse people focused on making excellent customer experiences
• Show you a clear career path and provide the tools you need to earn more responsibilities and promotions
• Offer you the perks and benefits you’d expect, plus some surprise perks you’ll appreciate
• Make work comfortable and fun with jeans and t-shirt dress code along with plenty of fun events and activities
• Tenure Raises
• Weekend and overnight differential pay
• Health, dental, vision insurance
• Tuition and childcare reimbursement
• 401K Plans

Requirements

Bring it. You’re qualified if you:

• Are at least 18 years old
• Typing speed 40 wpm
• Have a high school diploma or equivalent required
• Have excellent verbal, written, listening skills and know your way around a keyboard
• Love to help people
• Are ready to be part of a team and contribute to Etech’s success
• Are a good multi-tasker. Our web chat representatives usually are interacting with 2-3 customers at a time
• Are a go-getter with excellent research and customer service problem-solving skills
• Excellent with Word, Excel, and Window
• Can pass a criminal background check and a drug screen

Salary

• Paid training at $11/hr
• Shift pays $11.50/hr, $12.50 on weekends or overnight, and $13.50 for weekend and overnight

Summary :

We’re hiring online chat representatives for our contact center operations in Dallas, Texas. When customers visit our clients’ websites and need help, our representatives engage via chat, make connections, answer questions, solve problems, and get people happily on their way. Are you ready to be successful, advance your career, make friends, and make a difference? Join us and fuel your passion for work and life.

As an Etech Online Chat Representative, you will:

• Help customers using chat technology
• Help customers with a consultative approach and engage in solving their concerns. Customers chat with us to get the proper resolution to the concerns they have, related to the services and products of our clients. We’re here to help.
• Listen, understand, and take quick action. Like all of us, customers just want someone to listen and help get their problems solved. You’ll do both!
• Stick to your schedule, show up for work on time, and get involved with our company’s culture and activities. The more you invest in your career here, the more we can give back to you.

When you join Etech, we will:

• Start you off with an hourly pay, well above the minimum wage
• Give you ways to earn more every single month through commissions, bonuses, and incentives
• Instantly make you part of our growing family of diverse people focused on making excellent customer experiences
• Show you a clear career path and provide the tools you need to earn more responsibilities and promotions
• Offer you the perks and benefits you’d expect, plus some surprise perks you’ll appreciate
• Make work comfortable and fun with jeans and t-shirt dress code along with plenty of fun events and activities
• Tenure Raises
• Weekend and overnight differential pay
• Health, dental, vision insurance
• Tuition and childcare reimbursement
• 401K Plans

Requirements

Bring it. You’re qualified if you:

• Are at least 18 years old
• Typing speed 40 wpm
• Have a high school diploma or equivalent required
• Have excellent verbal, written, listening skills and know your way around a keyboard
• Love to help people
• Are ready to be part of a team and contribute to Etech’s success
• Are a good multi-tasker. Our web chat representatives usually are interacting with 2-3 customers at a time
• Are a go-getter with excellent research and customer service problem-solving skills
• Excellent with Word, Excel, and Window
• Can pass a criminal background check and a drug screen

Salary

• Paid training at $13.50/hr
• Shift pays $14/hr, $15.50 on weekends or overnight