SUMMARY
Plans and administers policies relating to all phases of human resources activity including onboarding new employees and records management; Successfully investigates and resolves employee relations issues; Coordinates center-wide and community activities; Oversees custodial responsibilities for the center; Coordinates work permit details. All of this is done by performing the following duties personally or through subordinates.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
1. Consults with management to prepare employee policies, procedures and practices.
2. Identifies legal requirements and government reporting regulations affecting human
resources functions and ensures policies, procedures, and reporting are in compliance.
3. Maintains a safe and secure working environment for all employees by working with the
crisis management team and the company and center leaders.
4. Responsible for making sure the crisis management team in the center meets on a regular
basis, undergoes annual training and is aware of all changes to safety processes and
procedures.
5. May assist with enforcement of safety procedures and promoting general workplace
safety.
6. Plans and conducts new employee orientation to foster knowledge, compliance and
positive attitude toward company goals; Prepares and uses required electronic and
printed materials.
7. Monitors and maintains employee records, including personnel files in soft and hard copy,
new hire paperwork and processes, and records correction using consistent and uniform
processes; Directs archival and retrieval of archived records including document
descriptions and reference aids; Directs disposition of worthless/outdated materials in
compliance with applicable laws.
8. Keeps records of promotions, performance reviews, and terminations, and employee
statistics for government reporting.
9. Handles employee relations concerns; Conducts investigations and mediation/arbitration;
Advises management on appropriate resolution; Conducts focus groups and oversees
employee engagement task force.
Job Title: Human Resources Manager – Montego Bay, Jamaica
Department: Human Resources
Reports To: Sr. Director of Human Resources
Location: Jamaica
FLSA Status: Salaried, Exempt
10. Administers criminal background policies and procedure, as well as drug screenings consistently and according to established procedures.
11. Coordinates management training in interviewing, hiring, terminations, promotions,
performance review, safety, and harassment prevention; Collaborates with the LD&E
team on programs such as Aspiring Leader and New Leader Assimilation
12. Reviews, advises, and follow up with management on performance management issues
and disciplinary documentation, insuring accuracy and compliance with company policy.
13. Responds to inquiries regarding policies, procedures, and programs
14. Administers performance review program to ensure effectiveness, compliance, and equity
within organization.
15. Prepares employee separation notices and related documentation, and conducts exit
interviews to determine reasons behind separations.
16. Coordinates local Corporate Social Responsibility plans including conducting center and
community service activities (publicity, logistical details, pictures, and newsletter articles)
17. Represents organization at personnel-related hearings and investigations
18. Builds strong relationships with HR Director, HR team, team leaders and senior
management.
19. Is open and responsive to consistent coaching, take an active role in performance
planning and goal setting.
20. Acts as a role model at all times, adhere to high ethical standards.
21. Takes responsibility and initiative to develop core skills and competencies by being
involved in every facet of personal development.
22. Is flexible in an environment by championing and embracing change.
23. Responsible for periodic training such as harassment prevention programs,
professionalism, winning culture meetings, and related programs.
24. Initiates and coordinates work permits and immigration details as needed for staff
traveling to/from Jamaica.
25. Oversees Facilities responsibilities including center cleaning & supplies as well as custodial
staff.
26. Plans and executes regular rewards and recognition celebration for center personnel
27. Coordinates recruiting and selection of leadership and administrative (non-agent) roles,
through sourcing, prescreening, scheduling interviews, reference checking and presenting
offer letters; Partners with appropriate hiring managers and various departments.
28. Regularly conducts exit interviews with all levels of employees and compiles data.
SUPERVISORY RESPONSIBILITIES
Directly supervises employees in the Human Resources Department based on center location. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Knowledge of:
Applicable federal and state employment laws; Computer programs including Word, Excel, Power Point, and Outlook; payroll/employee systems; telephone system and its' functions; copier/scanner/printer. Company policies and procedures as outlined in Employee Handbook and Leadership Manual; General
knowledge of Human Resources; Working knowledge of employment-related laws and practices; All company benefits; Trends in employee relations and benefit administration and human relations in order to communicate with all levels of employees.
Ability to:
Represent the company to all government agencies; Communicate about company benefits; Defuse volatile situations; Resolve conflict; Motivate employee; Take initiative; Demonstrate organizational skills, prioritize duties and re-prioritize as necessary in a changing environment; Develop and maintain effective working relationships with peers and across departments; Communicate effectively in both oral and written form; Clearly explain processes and policies; Perform detailed tasks with accuracy; Use discretion; Learn additional technology applications such as in-house payroll/employee system; Successfully interface with clients (internal/external); Understand and exhibit a customer service orientation;
EDUCATION and/or EXPERIENCE
Bachelor’s degree preferred; or four to ten years related experience and/or training, or equivalent combination of education and experience. Previous HR experience required. Current applicable HR certification strongly preferred or current enrollment in a study program for HR certification preferred.
LANGUAGE SKILLS
Ability to read, analyze, and interpret common industry and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to speak effectively and use proper grammar with groups to effectively present information to top management, public groups, and/or boards of directors.
MATHEMATICAL SKILLS
Ability to apply advanced mathematical concepts. Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis.
REASONING ABILITY
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
CERTIFICATES, LICENSES, REGISTRATIONS:
Valid driver’s license.
Certified in Employee Law, Professional Human Resources or Senior Professional Human Resources, or SHRM-CP preferred.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to regularly communicate either by speaking or listening. The employee is required to sit for long periods of time and use their hands to
handle or control. Occasionally, it may also include physical tasks that require substantial movements like reaching out for things. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee regularly works in inside environmental conditions. The noise level in the work environment is usually moderate.