Job Openings

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    German Language Expert

    Etech Insights (EI) Posted On : 13 Apr 2018 Gandhinagar, India
    Job Title:German Language Expert
    Department:Etech Insights (EI)
    Reports To:Asst. QA Lead / QA Lead
    Location:Gandhinagar

    Summary:

    The EI department seeks a Quality Analyst (QA) to review customer interactions (calls, chats, and emails) and complete quality assessments for designated campaigns to ensure good customer service, and adherence to the policies and procedures per the pre-defined guidelines of the campaign.

    The person will work closely with QA Leads as well as Operations/Client contacts to provide feedback on opportunity areas, make recommendations on areas that may need new, ongoing or remedial training. In addition, they will need to capture VOC (voice of the customer) and provide BI (Business Intelligence) inputs. A significant part of this job includes reviewing and completing quality audits for assigned campaigns (clients).

    Essential Responsibilities:

    • Completes quality audits in accordance with current campaign guidelines.  Uses designated tools to ensure targets are met and turnaround times are adhered to with defined accuracy standards.
    • Provides written and verbal feedback to leaders/operations/clients on quality scores with areas of opportunities at agent, process and campaign level.
    • Provides necessary feedback to operations or clients to ensure critical compliance and behavior issues are reported or escalated, including unethical actions.
    • Assist Leaders with improving customer interactions, sharing feedback on calibration calls and provide input for recommendations.
    • Assists with routine and ad hoc requests. Supports projects and initiatives within the department.
    • Maintains confidentiality of all reports, files, schedules, databases, and documents; as well as all customer and proprietary information.

    Core Competencies/Skill Set:

    • Good oral & written German/English skills
    • Exceptional listening and analytical skills, Strong interpersonal communication skills
    • Attention to detail. Drive and ability to deliver excellent customer service to both internal and external customers. Ability to work independently & able to exercise strict confidentiality.

    Education And /or Experience:

    • Graduate or equivalent with proficiency in MS Office – Outlook, Word, Excel, and PowerPoint

    We expect you to:

    • Be Flexible in working hours which is a must.
    Share your Resume to - RecruitmentGandhinagar@etechtexas.com
    Subject Line: Application for German Language Expert
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    Lead UI UX Designer

    Effective Technology Solutions Posted On : 13 Apr 2018 Gandhinagar, India
    Etech Technology Solutions

    This technical opening is for Etech Technology Solutions, a group company of Etech Global Services. Etech provides software development services and product development solutions to the companies globally.



    Job Title:Lead UI UX Designer
    Department:ETS
    Reports To:Product Development Manager
    Location:Gandhinagar

    Role Summary:

    The ideal candidate will collaborate with a cross-functional agile team, including designers, developers and product leaders to ensure our product user experiences to be consistent and appealing. Ultimately, you will design an aesthetically-pleasing web and mobile solutions that add value to the products and client engagement.

    Bridging the gap between graphical design and technical implementation, taking an active role on both sides and defining how the application looks as well as how it works for better user experience.

    Job Description:

    • Lead the design & technical architecture of UI/UX framework.
    • Work closely with business analyst team, product leads for discussions on product feature requirement.
    • Work with a team of design engineers / designers towards common project goals.
    • Develop interactive mockups and prototypes to demonstrate proposed interactions.
    • Build reusable code and libraries for future use.
    • Optimize application for maximum speed and scalability with considering aesthetics.
    • Lead and contribute design team for betterment of process.
    • Driving user experience for software projects, including design and implementation and delivery/deployment.
    • Create engaging, easy-to-use design solutions that address complex business and user needs for both Web and mobile platforms.
    • Diagnosing, troubleshooting and remediating UI/UX-related issues in production.

    Responsibilities:

    • Translate user behavior and research into actionable user experience and interface.
    • Take a user-centered design approach and rapidly test and iterate your designs.
    • Strategically create new features and functionality based on user stories and behavior.
    • Build reusable responsive data visualization components.
    • Participates in the full SDLC/Agile cycle engagements, including meetings, iterative development, estimations and design sessions.
    • To develop and implement UI/UX best practices.
    • Identify design problems and devise elegant solutions.
    • Proactive troubleshooting and be able to identify and hone in on potential problem areas.
    • Proactively seeking opportunities to apply new technologies to the design solution to solve business problems.
    • Ensure that the code meets the required development standards and is optimized for Performance.

    Skills:

    • Proficient in xHTML, CSS3, HTML5, Javascript, Jquery, Photoshop.
    • Portfolio of your experience in UI/UX-focused work for web and mobile applications (UX artifacts: proposals, mind maps, usability testing analysis; UI design)
    • Understanding of server-side CSS pre-processing platforms, such as LESS and SASS.
    • Understanding of advanced JavaScript libraries and frameworks.
    • Good understanding of asynchronous request handling, partial page updates, and AJAX.
    • Hands-on UI development in various projects.
    • Great attention to details.
    • Extensive experience in using UX design best practices to design solutions, and a deep understanding of mobile-first and responsive design.
    • Experienced integrating 3rd party products and APIs
    • Familiarity with Responsive Web Design (RWD) techniques and tools.
    • Proficiency with design tools and technologies (Adobe Creative Suite including, Sketch, Illustrator, Fireworks, as well as Style Guides and Typography) will be an edge.

    Personal Attributes:

    • Good team player
    • Self-motivated and enthusiastic
    • Ensures quality of deliverables
    • Be open to receiving feedback and constructive criticism.
    • Be passionate about all things of UX and other areas of design and innovation.
    • A “can do” attitude
    • Innovative & creative
    • Integrity and honesty
    • Passionate about service
    • Strong analytical skills

    Educational Qualification:

    • Any graduate with 2 to 5 Years of UI UX experience.
    Share your Resume to - RecruitmentGandhinagar@etechtexas.com
    Subject Line: Application for Lead UI UX Designer

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    Machine Learning Developer

    Effective Technology Solutions Posted On : 13 Apr 2018 Gandhinagar, India
    Etech Technology Solutions

    This technical opening is for Etech Technology Solutions, a group company of Etech Global Services. Etech provides software development services and product development solutions to the companies globally.



    Job Title:Machine Learning Developer
    Department:ETS
    Reports To:Product Development Manager
    Location:Gandhinagar

    Role Summary:

    The ideal candidate will collaborate with a cross-functional agile team, including designers, developers and product leaders to ensure our product road map and scalable feature set solutions.

    Hands on experience with different data science processes using tools like, Python / R programming, machine learning, algorithms, statistical analytic knowledge, data mining / text mining / NLP / NLTK, Text analytics, Speech recognition etc.. You will be providing quality answers to large-scale problems with broad impact.

    Job Description:

    • Leading the exposure towards NLP Packages (Any Core NLP / Open NLP)
    • Implementing feature set and scalable solutions in Text Analytics Technologies.
    • Formulating solution for Deep Learning and Speech to Text.
    • Define quality metrics and instrumentation, and drive continuous improvements to experiences based on data.
    • Speech processing and help develop innovative solutions to address performance demands of modern-day machine learning applications.
    • Learn, practice, design and develop and innovative Natural Language Interaction design techniques and methodologies
    • Pursue research of speech recognition for under-resourced languages.
    • Developing acoustic and language models, and related algorithms, for our suite of proprietary speech recognition products for a broad library of under-resourced languages.

    Responsibilities:

    • Architect, develop and fine-tune spoken and written Natural Language experiences to deliver exceptional interactions for end-users.
    • The candidate will work on exciting new developments in the area of Speech processing, including building machine learning based products/solutions.
    • Deep understanding of machine learning technology.
    • Research, experiment, build prototypes using machine learning applicable to the proposed solutions.
    • Conduct exploratory data analysis in high dimensions.
    • Verify algorithms by simulation and user tests.
    • Develop NLP or other text analytic components.
    • Research-minded, ability to run experiments independently Technical Skills.
    • Study and innovate in Deep Learning/machine learning and its application in preferred but not limited to Speech Analytics.
    • Design and implement proactive event-driven behaviors in conversation flows.
    • Design highly scalable classifiers and tools, leveraging machine learning, data regression and rules based models.

    Skills & Experience:

    • Must have 3+ years of expert-level understanding of Artificial Intelligence technologies including some or all: knowledge representation & reasoning (KRR), natural language processing (NLP), speech recognition, unsupervised machine learning, and/or reinforcement learning.
    • Good exposure to Distributed Computing and its applicable skill sets.
    • Expertise in Python programming.
    • Exposure to Hadoop and RDMS.
    • Implementation knowledge of NO SQL.
    • Should have first-hand experience working with machine learning frameworks.
    • Experience in building speech analytics and natural language processing systems.
    • Solid Machine Learning background and familiar with standard speech and machine learning techniques, and experience with machine learning pipelines in production.
    • Strong Background in NLP , Machine Learning and Text Mining

    Personal Attributes:

    • Good team player
    • Self-motivated and enthusiastic
    • Ensures quality of deliverables
    • Be open to receiving feedback and constructive criticism.
    • A “can do” attitude
    • Innovative & creative
    • Strong analytical skills

    Educational Qualification:

    • Graduate in Computer Science / Engineering.
    • Preferred: Masters in Computer Science / Engineering.
    Share your Resume to - RecruitmentGandhinagar@etechtexas.com
    Subject Line: Application for Machine Learning Developer 
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    Recruiting Assistant

    Recruiting Posted On : 06 Apr 2018 Nacogdoches, USA

    Job Title:

    Recruiting Assistant

    Department:

    Recruiting

    Reports To:

    Assistant Director of Recruiting

    FLSA Status:

    Non-Exempt

    Pay Grade:

    HC-3

                                  

    SUMMARY

    Recruits, researches, pre-screens, and refers job candidates for job openings by performing the following duties:

     

    ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

     

     

    1

    Identifies and engages quality applicants

    2

    Positively represents Etech at all times

    3

    Uses research and networking to identify recruiting opportunities

    4

    Attends local college/university orientations and distribute recruiting materials with schools permission

    5

    Helps to coordinate participation in, sets up display, and works at job fairs.

    6

    Coordinates with career services, sets up a table on college campuses, and actively recruits at local college/university at least once a week if allowed by school

    7

    Solicits student organizations for the opportunity for an Etech representative to speak with their group and coordinates the speaking events

    8

    Utilizes Internet online recruiting sources to identify and recruit candidates.

    9

    Provides information on company facilities and job opportunities to potential applicants

    10

    Proactively recruits at high traffic areas on local university/college campus or where assigned

    11

    Distributes recruiting media to all accessible and high traffic areas in assigned area

    12

    Recruits at local college/university athletic events

    13

    Helps to coordinate participation in, sets up display, and works festivals and events in the community.

    14

    Assists in the office with the hiring process  including but not limited to testing, prescreening, setting up interviews, assisting with paperwork and data entry

     

     

     

     

    QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    Knowledge of: Company policies and procedures as outlined in the employee handbook; applicable skills needed for all current sales campaigns; Computer programs including Word, Excel, Access, Power Point and Outlook; Interviewing techniques;

     

    Ability to: Create and maintain professional work relationships with peers across departments; Prioritize work; Multi-task; Communicate effectively in oral and written form;

     

    EDUCATION and/or EXPERIENCE

    At least a junior level college student and/or one to two years related experience and/or training; or equivalent combination of education and experience.

     

    LANGUAGE SKILLS

    Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

     

    MATHEMATICAL SKILLS

    Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.

     

    REASONING ABILITY

    Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

     

    CERTIFICATES, LICENSES, REGISTRATIONS

    Valid driver’s license or other Government issued ID.

     

    PHYSICAL DEMANDS the physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    While performing the duties of this job, the employee is regularly required to sit and talk and hear.  The employee frequently is required to stand and may be required to walk distances.The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, peripheral vision, and ability to adjust focus.

     

    WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    While performing the duties of this job, the employee regularly works in inside environmental conditions.  The employee is occasionally exposed to outside weather conditions at recruiting events.  The noise level in the work environment is usually moderate.

     

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    Trainer

    Training Posted On : 06 Apr 2018 Lufkin, USA
    Job Title: Trainer 
    Department: Training and Development 
    Reports To: Assistant Training Leader 
    FLSA Status: Exempt 
    Salary Grade:  
     
     
    SUMMARY:  Prepares new team members to succeed in their jobs. Required to be available as needed per campaign and can be moved between campaigns as needed. 
     
    QUALIFICATIONS:   To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
     
    ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. 
     
    You enjoy the fast-paced nature of adapting on the fly to corporate changes. o Trainers have to change plans at a moments notice and still excel at assignments while keeping a “will-do” attitude. They should showcase this attitude so well, that others want to emulate it and strive to achieve the same flexibility. 

    You thrive in challenging others to be creative problem-solvers.
     o Training is more than just knowledge transfer; it’s about equipping trainees to be self sufficient agents who will guide customers to solutions. A Trainer should have this skill mastered so well that Training Apprentices and Assistant Trainers can observe and learn from them. You desire a fun atmosphere that promotes interactive learning. 

    o Leading a training class is about creating a fun, engaging environment in which learning can flourish. You enjoy helping others succeed! o Your classes should be so productive and enjoyable that your trainees are excited to embark on their new careers. 

    There’s no I in Team. o Trainers should consistently be on the lookout for ways to help not only other trainers, but other leaders as well. This ensures Etech is successful as a whole while embodying our goal for servant leadership. 

    Be a reason to stay. o We believe that employees don’t leave their jobs; they leave their managers. As a Trainer, you should be on the lookout for potential attrition reasons and be able to come up with ways to combat these issues.

    Recap with style. o Everyone wants to know how the current training class is doing, but they can’t spend every moment seeing what’s going on. This means it is up to the Trainer to send detailed recaps and reports that showcase the monumental wins occurring daily in the classroom. 

    You can lead with humility. o A Trainer must be able to take charge and effectively pilot a class, but should be able to admit mistakes and work well with different people and personalities. Coaching is second nature. o Developing agents should be a passion that is shown everyday through the use of the Coaching Tactics.

     You aren’t afraid to ask the tough questions. o It is up to the Trainer to ensure their class is grasping the material and close any knowledge gaps as discovered. This is done through questioning techniques, hands-on activities, and classroom discussions. 

    Be able to write what you teach. o On occasion Trainers write curriculum for Etech or its clients. Often times they get to write about a best practice they created or discovered that could benefit other Trainers. 

    You bring others up to your expert status. o Trainers are the subject matter experts on every facet of their campaigns and they are willing and able to pass this knowledge along to Training Apprentices, Assistant Trainers, and even fellow Trainers. 

    You bring solutions, not problems. o A Trainer is consistently willing to offer and implement creative solutions. Instead of focusing on the problem, they work to fix it!

     You lead by example. o Leaders at Etech should base all decisions and behaviors on the character commitments even when it isn’t easy to do. Trainers take this to the next level by teaching Training Apprentices and Assistant Trainers tips on how to epitomize these traits. 
     
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    Trainer

    Training Posted On : 06 Apr 2018 Nacogdoches, USA
    Job Title: Trainer 
    Department: Training and Development 
    Reports To: Assistant Training Leader 
    FLSA Status: Exempt 
    Salary Grade:  
     
     
    SUMMARY:  Prepares new team members to succeed in their jobs. Required to be available as needed per campaign and can be moved between campaigns as needed. 
     
    QUALIFICATIONS:   To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
     
    ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. 
     
    You enjoy the fast-paced nature of adapting on the fly to corporate changes. o Trainers have to change plans at a moments notice and still excel at assignments while keeping a “will-do” attitude. They should showcase this attitude so well, that others want to emulate it and strive to achieve the same flexibility. 

    You thrive in challenging others to be creative problem-solvers.
     o Training is more than just knowledge transfer; it’s about equipping trainees to be self sufficient agents who will guide customers to solutions. A Trainer should have this skill mastered so well that Training Apprentices and Assistant Trainers can observe and learn from them. You desire a fun atmosphere that promotes interactive learning. 

    o Leading a training class is about creating a fun, engaging environment in which learning can flourish. You enjoy helping others succeed! o Your classes should be so productive and enjoyable that your trainees are excited to embark on their new careers. 

    There’s no I in Team. o Trainers should consistently be on the lookout for ways to help not only other trainers, but other leaders as well. This ensures Etech is successful as a whole while embodying our goal for servant leadership. 

    Be a reason to stay. o We believe that employees don’t leave their jobs; they leave their managers. As a Trainer, you should be on the lookout for potential attrition reasons and be able to come up with ways to combat these issues.

    Recap with style. o Everyone wants to know how the current training class is doing, but they can’t spend every moment seeing what’s going on. This means it is up to the Trainer to send detailed recaps and reports that showcase the monumental wins occurring daily in the classroom. 

    You can lead with humility. o A Trainer must be able to take charge and effectively pilot a class, but should be able to admit mistakes and work well with different people and personalities. Coaching is second nature. o Developing agents should be a passion that is shown everyday through the use of the Coaching Tactics.

     You aren’t afraid to ask the tough questions. o It is up to the Trainer to ensure their class is grasping the material and close any knowledge gaps as discovered. This is done through questioning techniques, hands-on activities, and classroom discussions. 

    Be able to write what you teach. o On occasion Trainers write curriculum for Etech or its clients. Often times they get to write about a best practice they created or discovered that could benefit other Trainers. 

    You bring others up to your expert status. o Trainers are the subject matter experts on every facet of their campaigns and they are willing and able to pass this knowledge along to Training Apprentices, Assistant Trainers, and even fellow Trainers. 

    You bring solutions, not problems. o A Trainer is consistently willing to offer and implement creative solutions. Instead of focusing on the problem, they work to fix it!

     You lead by example. o Leaders at Etech should base all decisions and behaviors on the character commitments even when it isn’t easy to do. Trainers take this to the next level by teaching Training Apprentices and Assistant Trainers tips on how to epitomize these traits. 
     
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    Desktop Support Technician

    Information Technology Posted On : 29 Mar 2018 Jamaica, Jamaica

    Job Title

    :

    IT Desktop Support Technician

    Department

    :

    Information Technology

    Reports To

    :

    IT Manager

    Location

    :

    Nacogdoches

    Are you a Computer Guru looking for a great company to work for?

    Summary

    Candidates will be responsible for providing technical support, configuration and maintenance of workstation hardware and software. Candidates must also have experience with AD and an understanding of basic network infrastructures. Respond to incoming Help Desk tickets via phone, email, online or in person in a timely manner. Provides support and assistance by following problem determination procedures and processes, documenting problems and fixes in the ticketing system and escalates problems according to established protocols. The key success factor of this position is minimizing the downtime as a result of user calls.

    Primary Responsibilities:

    • Identify, research and resolve all technical issues
    • Perform workstation hardware diagnostics and repairs
    • Add and modify users in Active Directory and Microsoft Exchange Server
    • Troubleshoot third party applications
    • Troubleshoot user profile issues
    • Troubleshoot performance issues
    • Troubleshoot printing issues
    • Configure, network and share printers
    • Print server management
    • Manage users in hosted services (ie: Office 365)
    • Configure wireless access points and troubleshoot wireless connectivity
    • Know how to install routers, switches, and access points at customer location
    • Know how to troubleshoot internet issues such as packet loss, DNS issues, and service outages
    • Configure Microsoft Remote Desktop/Terminal Services and manage active sessions and users on a server
    • Troubleshoot file permissions issues
    • Troubleshoot performance issues that affect user experience
    • Document, track and monitor problems through our ticketing system to ensure a timely and complete resolution.

    Knowledge of:

    • Strong working knowledge of Windows Operating Systems (XP, Windows 7, Windows 8, 8.1, 10)
    • Strong working knowledge of Microsoft Office (2007, 2010, 2013, 2016 & Office 365)
    • Excellent customer service skills over the phone , in person or via email
    • Ability to follow through and make sure issues are resolved
    • Ability to quickly learn new skills and technologies
    • Ability to troubleshoot issues from the bottom up
    • Ability to stay on task and multitask with minimal supervision
    • Has or is currently working towards a Microsoft Certification preferred

    Education and/or Experience:

    Bachelor’s degree from four-year College or university preferred and/or at least 1-2 years experience in the field. Must complete A+ certification within 3 months of employment.

    Work Experience:

    • Customer Service: Excellent customer service skills over the phone , in person or via email
    • Workstation hardware installation, diagnostics and repairs
    • Software troubleshooting
    • Troubleshooting PC performance issues: Strong working knowledge of Windows Operating Systems (XP, Windows 7, Windows 8, 8.1, 10)
    • Using and troubleshooting the Microsoft Office suite: Strong working knowledge of Microsoft Office (2007, 2010, 2013, 2016 & Office 365)
    • Installation and Configuration of basic networking devices

    Preference will be given to those with Understanding of:

    • Active directory and directory structures
    • Managing users in hosted services (i.e.: Office 365)
    • Computer networking

    Preferred certifications:

    • CompTIA A+
    • CompTIA Net+
    • CCENT: Cisco Certified Entry Networking Technician
    • MTA: Microsoft Technology Associate 

    Preferred skills:

    ·         Strong Communication Skills

    ·         Prior Customer Service Experience

    ·         Experience with Ticketing Systems 

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    HR Assistant

    Human Resources Posted On : 20 Mar 2018 Dallas, USA

    Job Title:

    HR Assistant for Dallas Center

    Department:

    Human Resources

    Reports To:

    Human Resources Manager

    FLSA Status:

    Hourly Support

    Pay Grade:

    $14-$15/hr Depending on Experience

     

     

    SUMMARY

    Facilitates many of the basic HR operations including administering HR policies and procedures related to the on-boarding of employees, and archival of permanent records (employee, financial, and historically valuable documents) while insuring compliance with state and federal laws; Provides HR support to assigned center, working with Operations leadership on center-wide activities; Handles clerical tasks and oversight of front desk responsibilities.

     

    QUALIFICATIONS:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

     

    1

    Conducts new employee on-boarding including orientation and completion of new-hire paperwork.  Prepares and uses required electronic and printed materials.

    2

    Reviews new hire paperwork for accuracy, enters information into computer systems and payroll applications, follows up as needed, creates new employee files, and scans all appropriate documents to new files.

    3

    Coordinates record corrections with various departments such as I.T., Training, Recruiting, HR, or team leaders as needed. Monitors and performs HR record keeping requirements that are campaign-specific and insures HR compliance

    4

    Oversees the front desk, acting as the Receptionist including; answering a multi-line phone, transferring calls, sorting mail, greeting/welcoming visitors, vendors and clients, administering employment applications/testing, employment verifications, recording miscellaneous payroll deductions, ordering headsets and badges, routing forms to the proper departments.

    5

    Facilitate leadership roadmap testing

    6

    Assists Operations Director with communication between center and the property management and cleaning services.

    7

    Post internal jobs, send out internal job posting announcements, and accept career forms for 201 file review

    8

    Monitors and maintains employee records, including personnel files in soft and hard copy using consistent and uniform processes; Directs archival and retrieval of archived records including document descriptions and reference aids; Directs disposition of worthless/outdated materials in compliance with applicable laws.

    9

    First point of contact for HR concerns including reasonable accommodation requests; As needed, provides guidance, referral to proper resources, and/or escalation to Operations Director or HR Director for resolution.

    10

     Administer arrest notification forms

    11

    Operate as the center back up for drug screening and criminal background checks

    12

    Coordinates applicant completion of required pre-hire paperwork from the Recruiting Dept.

    13

    Reviews disciplinary documents for accuracy and compliance with company policy and follow up when necessary.

    14

    Develops and maintains a resource binder for policies and procedures relevant to this position in both electronic and hard copy.

    15

    Coordinates planning and conducting center and community service activities including publicity, logistical details, pictures, and newsletter articles

    16

    Evaluates and responds to employee inquiries regarding policies, procedures, and programs, and directs them to appropriate resources for resolution.

    17

    Completes various administrative and special projects as assigned consistent with skill set and knowledge to assist entire HR team. Examples may include conducting or compiling results of focus groups, administering sales coach testing, coordination of leader training, distributing information for Winning Culture Survey as well as others.

    18

    May conduct exit interviews with employees and leaders

    19

    Partners with center leadership to remain informed of hiring needs, job specifications and qualifications

    20

    Builds relationships with various sources for community outreach service projects;

    21

    Maintains confidentiality with HR issues and uses good judgment regularly.

    22

    Acts as a role model at all times; adheres to high ethical standards.

    23

    Is open and responsive to consistent coaching; takes an active role in performance planning and goal setting; participates in professional development and self-development activities

    24

    Is consistently dependable in terms of work schedule and attendance, follow-through, meeting deadlines, and acting with a sense of urgency.

    25

    Projects self and company positively by communicating/presenting information clearly and with a customer service focus both in person and via phone/email.

    26

    Takes responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.

    27

    Builds strong relationships with HR Manager/Director, other managers, team members and peers across departments.

    28

    Is flexible in an environment by championing and embracing change.

     

    SUPERVISORY RESPONSIBILITIES

    None at this time.

     

    Knowledge of: Applicable federal and state employment laws; Computer programs including Word, Excel, Power Point, and Outlook; payroll/employee systems; telephone system and its' functions; copier/scanner/printer. Company policies and procedures as outlined in Employee Handbook and Leadership Manual; General knowledge of Human Resources.

     

    Ability to:

    Take initiative, demonstrate organizational skills, prioritize duties and re-prioritize as necessary in a changing environment, develop and maintain effective working relationships with peers and across departments, communicate effectively in both oral and written form, clearly explain processes and policies, perform detailed tasks with accuracy, resolve conflict, use discretion, learn additional technology applications such as in-house payroll/employee system, successfully interface with clients (internal/external), understand customer service orientation, meet schedules and timelines regarding hiring practices.

     

    EDUCATION and/or EXPERIENCE

    Associate's degree (A. A.) from two-year college or minimum two years related experience and/or HR training. Previous HR management experience and/or current enrollment in study program for HR certification preferred.

     

    LANGUAGE SKILLS

    Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and business correspondence. Ability to speak effectively and use proper grammar with groups of customers or employees to present information and respond to questions.

     

    MATHEMATICAL SKILLS

    Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to calculate figures such as discounts, interest, commissions, proportions and percentages.

     

    REASONING ABILITY

    Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of instructions furnished in written, oral, diagram, or schedule form.

     

    CERTIFICATES, LICENSES, REGISTRATIONS

    Valid driver's license or other Government issued ID.

     

    PHYSICAL DEMANDS 

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    While performing the duties of this job, the employee is frequently required to sit; reach with hands and arms; stoop, kneel, or crouch; and talk and hear.  The employee is occasionally required to stand and walk.  The employee must occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

     

    WORK ENVIRONMENT 

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    While performing the duties of this job, the employee regularly works in inside environmental conditions.  The employee is occasionally exposed to outside weather conditions.  The noise level in the work environment is usually moderate.

     

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    Sales Trainer

    Training Posted On : 16 Mar 2018 Jamaica, Jamaica
    Job Title: Trainer Department: Training and Development Reports To: Assistant Training Leader FLSA Status: Exempt Salary Grade:  
     
     
    SUMMARY:  Prepares new team members to succeed in their jobs. Required to be available as needed per campaign and can be moved between campaigns as needed. 
     
    QUALIFICATIONS:   To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
     
    ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. 
     
    You enjoy the fast-paced nature of adapting on the fly to corporate changes. o Trainers have to change plans at a moments notice and still excel at assignments while keeping a “will-do” attitude. They should showcase this attitude so well, that others want to emulate it and strive to achieve the same flexibility. 

    You thrive in challenging others to be creative problem-solvers.
     o Training is more than just knowledge transfer; it’s about equipping trainees to be self sufficient agents who will guide customers to solutions. A Trainer should have this skill mastered so well that Training Apprentices and Assistant Trainers can observe and learn from them. You desire a fun atmosphere that promotes interactive learning. 

    o Leading a training class is about creating a fun, engaging environment in which learning can flourish. You enjoy helping others succeed! o Your classes should be so productive and enjoyable that your trainees are excited to embark on their new careers. 

    There’s no I in Team. o Trainers should consistently be on the lookout for ways to help not only other trainers, but other leaders as well. This ensures Etech is successful as a whole while embodying our goal for servant leadership. 

    Be a reason to stay. o We believe that employees don’t leave their jobs; they leave their managers. As a Trainer, you should be on the lookout for potential attrition reasons and be able to come up with ways to combat these issues.

    Recap with style. o Everyone wants to know how the current training class is doing, but they can’t spend every moment seeing what’s going on. This means it is up to the Trainer to send detailed recaps and reports that showcase the monumental wins occurring daily in the classroom. 

    You can lead with humility. o A Trainer must be able to take charge and effectively pilot a class, but should be able to admit mistakes and work well with different people and personalities. Coaching is second nature. o Developing agents should be a passion that is shown everyday through the use of the Coaching Tactics.

     You aren’t afraid to ask the tough questions. o It is up to the Trainer to ensure their class is grasping the material and close any knowledge gaps as discovered. This is done through questioning techniques, hands-on activities, and classroom discussions. 

    Be able to write what you teach. o On occasion Trainers write curriculum for Etech or its clients. Often times they get to write about a best practice they created or discovered that could benefit other Trainers. 

    You bring others up to your expert status. o Trainers are the subject matter experts on every facet of their campaigns and they are willing and able to pass this knowledge along to Training Apprentices, Assistant Trainers, and even fellow Trainers. 

    You bring solutions, not problems. o A Trainer is consistently willing to offer and implement creative solutions. Instead of focusing on the problem, they work to fix it!

     You lead by example. o Leaders at Etech should base all decisions and behaviors on the character commitments even when it isn’t easy to do. Trainers take this to the next level by teaching Training Apprentices and Assistant Trainers tips on how to epitomize these traits. 
     
  • +

    Trainer

    Training Posted On : 15 Mar 2018 Dallas, USA
    Job Title: Trainer Department: Training and Development Reports To: Assistant Training Leader FLSA Status: Exempt Salary Grade:  
     
     
    SUMMARY:  Prepares new team members to succeed in their jobs. Required to be available as needed per campaign and can be moved between campaigns as needed. 
     
    QUALIFICATIONS:   To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
     
    ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. 
     
    You enjoy the fast-paced nature of adapting on the fly to corporate changes. o Trainers have to change plans at a moments notice and still excel at assignments while keeping a “will-do” attitude. They should showcase this attitude so well, that others want to emulate it and strive to achieve the same flexibility. 

    You thrive in challenging others to be creative problem-solvers.
     o Training is more than just knowledge transfer; it’s about equipping trainees to be self sufficient agents who will guide customers to solutions. A Trainer should have this skill mastered so well that Training Apprentices and Assistant Trainers can observe and learn from them. You desire a fun atmosphere that promotes interactive learning. 

    o Leading a training class is about creating a fun, engaging environment in which learning can flourish. You enjoy helping others succeed! o Your classes should be so productive and enjoyable that your trainees are excited to embark on their new careers. 

    There’s no I in Team. o Trainers should consistently be on the lookout for ways to help not only other trainers, but other leaders as well. This ensures Etech is successful as a whole while embodying our goal for servant leadership. 

    Be a reason to stay. o We believe that employees don’t leave their jobs; they leave their managers. As a Trainer, you should be on the lookout for potential attrition reasons and be able to come up with ways to combat these issues.

    Recap with style. o Everyone wants to know how the current training class is doing, but they can’t spend every moment seeing what’s going on. This means it is up to the Trainer to send detailed recaps and reports that showcase the monumental wins occurring daily in the classroom. 

    You can lead with humility. o A Trainer must be able to take charge and effectively pilot a class, but should be able to admit mistakes and work well with different people and personalities. Coaching is second nature. o Developing agents should be a passion that is shown everyday through the use of the Coaching Tactics.

     You aren’t afraid to ask the tough questions. o It is up to the Trainer to ensure their class is grasping the material and close any knowledge gaps as discovered. This is done through questioning techniques, hands-on activities, and classroom discussions. 

    Be able to write what you teach. o On occasion Trainers write curriculum for Etech or its clients. Often times they get to write about a best practice they created or discovered that could benefit other Trainers. 

    You bring others up to your expert status. o Trainers are the subject matter experts on every facet of their campaigns and they are willing and able to pass this knowledge along to Training Apprentices, Assistant Trainers, and even fellow Trainers. 

    You bring solutions, not problems. o A Trainer is consistently willing to offer and implement creative solutions. Instead of focusing on the problem, they work to fix it!

     You lead by example. o Leaders at Etech should base all decisions and behaviors on the character commitments even when it isn’t easy to do. Trainers take this to the next level by teaching Training Apprentices and Assistant Trainers tips on how to epitomize these traits. 
     
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    Team Leader

    Operations Posted On : 15 Mar 2018 Jamaica, Jamaica

    Job Title:                        Sales Coach/Team Lead

    Department:                   Operations

    Reports To:                    Operations Manager

     

    SUMMARY:

    Coaches and develops team of sales agents to achieve their individual performance goals as well as team goals by performing the following duties:

     

    ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Must have experience in Sales-Hotel Industry or Medical Billing, Insurance.

     

    1.        Achieves team performance goals as established by leadership

    2.        Coaches and Develops team of sales agents to achieve performance objectives

    3.        prepares and administers Performance Development Plans for sales agents as needed to develop agent performance and behavior

    4.        Supervises the daily activity of Sales team consisting of Agents by monitoring, coaching and developing each team member to ensure call quality, sales techniques and compliancy guidelines are being met.

    5.        Handles escalated call disputes between customers and agents.

    6.        Issues written and oral warnings or reprimands for schedule adherence, , call quality or any misconduct as outlined in employee handbook.

    7.        Responsible for periodic evaluations on all team members which is maintained in employee files in the HR department.

    8.        Assigns duties and examines work for exactness, neatness, and conformance to policies and procedures.

    9.        Studies and standardizes procedures to improve efficiency of subordinates.

    10.     Maintains harmony among workers and resolves grievances by following the open line procedure as necessary.

    11.     Adjusts errors and complaints.

    12.     Builds strong relationships with peers, superiors, and team members.

    13.     Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.

    14.     Acts as a role model at all times, adheres to high ethical standards.

    15.     Takes responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.

    16.     Displays flexibility in an environment by championing and embracing change.

     

     

    SUPERVISORY RESPONSIBILITIES:

     

    In conjunction with a Sales Coach, supervises approximately 15 FTE's on a Sales Campaign in the Operations Department.  Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and monitoring, coaching and developing employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

     

    QUALIFICATIONS: 

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    Knowledge of:

    Campaign products and/or services being offered, VNS operating system, Company policies and procedures as outlined in Employee handbook; Computer programs such as Word, Excel, Power Point, Outlook and Access and applicable campaign programs.

     

    Ability to:

    Establish and maintain effective relationships with team members, effectively monitor, and evaluate job performance and coach and develop team members as needed; develop relationships with peers across departments.

     

    EDUCATION and/or EXPERIENCE:

    Bachelor's degree from four-year College or university; or related experience and/or training; or equivalent combination of education and experience.

     

    LANGUAGE SKILLS:

    Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

     

    MATHEMATICAL SKILLS:

    Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. 

     

    REASONING ABILITY:

    Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

     

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    Site Manager

    Operations Posted On : 08 Mar 2018 Jamaica, Jamaica

     SUMMARY:  Responsible for the management of all operations and deliverables associated with the established programs in their center. A site manager is a senior role which involves overseeing the production of the center. It's an operations manager's job to make sure an organization is running as well as it possibly can, with a smooth efficient service that meets the expectations and needs of customers and clients.

     

    QUALIFICATIONS to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

     

     

    ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

     

    RESPONSIBILITIES:

     

    1

    Reviews operations’ performance daily and ensures production goals are attained.

    2

    Maintains regular client contact, solves complex issues, and anticipates and plans for the challenges involved in the business.

    3

    Supervises, directs, coordinates and evaluates operational performance as well as coaches, mentors and develops leadership staff.

    4

    Plans, assigns and directs work as well as appraises performance; rewards and disciplines employees; addresses complaints and resolves issues.

    5

    Maintains, develops and reports pertinent operational statistics, financial management information, and results.

    6

    Constantly monitors processes and procedures for update and improvement opportunities.

    7

    Communicates the established clearly defined department and individual goals and objectives and communicates these to associates through department meetings, one on one meetings, and performance planning. Provides periodic performance feedback versus objectives and conducts annual.

    8

    Performance reviews for direct reports.

    9

    Assists in the development and implementation of policies and procedures.

    11

    Provides continual communications to enhance services effectiveness in dealing with critical issues.

    12

    Assist in the design and planning of our Call Center growth strategies, implementation of the necessary programs, and communication of best practices to team.

     

     

    13

    Coordinates weekly meeting with cross functional departments to ensure partnership and alignment on goals and tactics for the center.

    14

    Communicate regularly updates on performance and center to site manager’s supervisor.

     

     

     

    SUPERVISORY RESPONSIBILITIES

    Manage assigned subordinates.   Responsible for the overall direction, coordination, and evaluation of assigned department personnel.  Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

     

    COMPUTER SKILLS and PROGRAMS

    High level of proficiency with Micro Soft Word, power point, and excel

     

    EDUCATION and/or EXPERIENCE

    Bachelor’s degree.  Significant related experience as the senior manager of a like size organization with equal support activities.

     

    COMMUNICATION SKILLS

    Excellent written and verbal communication skills and strong problem solving

     

    LANGUAGE SKILLS

    Ability to read, analyze, and interprets common professional and technical journals, financial reports, and legal documents.  Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.  Ability to write speeches and articles for publication that conform to prescribed style and format.  Ability to effectively present information to top management, public groups, and/or boards of directors.

     

    MATHEMATICAL SKILLS

    Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

     

    REASONING ABILITY

    Ability to define problems, collects data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

     

    CERTIFICATES, LICENSES, REGISTRATIONS

    Valid driver's license or other Government issued ID.

     

    WORK ENVIRONMENT characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee regularly works in inside environmental conditions.  The noise level in the work environment is usually moderate.

     

  • +

    Desktop Support Technician

    Information Technology Posted On : 03 Mar 2018 Rusk, USA

    Job Title: Helpdesk Representative
    Department: Information Technology
    Reports To: IT Manager
    Location:

    Are you a Computer Guru looking for a great company to work for?

    SUMMARY: Candidates will be responsible for providing technical support, configuration and maintenance of workstation hardware and software. Candidates must also have experience with AD and an understanding of basic network infrastructures. Respond to incoming Help Desk tickets via phone, email, online or in person in a timely manner. Provides support and assistance by following problem determination procedures and processes, documenting problems and fixes in the ticketing system and escalates problems according to established protocols. The key success factor of this position is minimizing the downtime as a result of user calls.

    Primary Responsibilities:

    • Identify, research and resolve all technical issues
    • Perform workstation hardware diagnostics and repairs
    • Add and modify users in Active Directory and Microsoft Exchange Server
    • Troubleshoot third party applications
    • Troubleshoot user profile issues
    • Troubleshoot performance issues
    • Troubleshoot printing issues
    • Configure, network and share printers
    • Print server management
    • Manage users in hosted services (ie: Office 365)
    • Configure wireless access points and troubleshoot wireless connectivity
    • Know how to install routers, switches, and access points at customer location
    • Know how to troubleshoot internet issues such as packet loss, DNS issues, and service outages
    • Configure Microsoft Remote Desktop/Terminal Services and manage active sessions and users on a server
    • Troubleshoot file permissions issues
    • Troubleshoot performance issues that affect user experience
    • Document, track and monitor problems through our ticketing system to ensure a timely and complete resolution.

    Knowledge of:

    • Strong working knowledge of Windows Operating Systems (XP, Windows 7, Windows 8, 8.1, 10)
    • Strong working knowledge of Microsoft Office (2007, 2010, 2013, 2016 & Office 365)
    • Excellent customer service skills over the phone , in person or via email
    • Ability to follow through and make sure issues are resolved
    • Ability to quickly learn new skills and technologies
    • Ability to troubleshoot issues from the bottom up
    • Ability to stay on task and multitask with minimal supervision
    • Has or is currently working towards a Microsoft Certification preferred

     

    EDUCATION and/or EXPERIENCE: Bachelor's degree from four-year College or university preferred and/or at least 1-2 years experience in the field. Must complete A+ certification within 3 months of employment.

     

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    Cyber Security Auditor

    Security Posted On : 03 Mar 2018 Dallas, USA

    Analyze overall enterprise security audit readiness and provide recommendations on how effectiveness could be improved to mitigate conditions that could impair future audit preparedness and audit readiness support. Review and evaluate audit findings, make recommendations for audit readiness, contribute to security presentations, and participate in debriefs to represent cyber security interests. Work as a Cybersecurity subject matter expert (SME) and Cybersecurity team member assisting with security awareness training curriculum, form gathering and other security documentation, as required by Etech Cyber security, conducts security audits of information systems against documented organization security standards as well as ISO 27001, PCI-DSS, HIPPA, and Privacy Shield.  Review security controls, tests system technical security configuration settings, reviews system scan results for compliance with documented policy and industry standards, and assists with developing and reviewing compliance reports that clearly identify security findings and proposed remediation strategies, as necessary.

    Responsibilities

    ·            Analyze overall enterprise audit readiness and provide recommendations on how effectiveness could be improved to mitigate conditions that could impair future audit preparedness and audit readiness support

    ·            Effectively communicate audit procedures and expectations to team members and stakeholders in a timely and clear fashion.

    ·            Liaise with technical security stakeholders on an ongoing basis.

    ·            Set and continually manage technical project expectations with team members and other stakeholders.

    ·            Conduct security audits of information systems against policy/process as defined within Etech documentation and required for ISO 27001, PCI-DSS, HIPPA, and Privacy Shield.

    ·            Plan and schedule security audit timelines

    ·            Determine the frequency and content of audit reports, analyze results, and remediate problem areas.

    ·            Review and evaluate audit findings and make recommendations on improving security and audit preparedness

    ·            Create audit remediation plans along with members of the cyber security and technical teams and establish timelines for completion

     

     

    Position Requirements

     

    Formal Education & Certification

    ·         University degree in the field of computer science/technology management and/or 2+ years related work experience.

    ·         Certifications in Cyber Security and/or Technology fields a plus.

     

    Knowledge & Experience

    ·         2 years’ direct work experience in a technical environment

    ·         Familiarity with security audit and/or standard audit practices

    ·         Ability to conduct technical security audits for complex information systems

    ·         Ability to analyze information systems and technical specifications against defined security control standards and identify deficiencies and remediation strategies

    ·         Experience with network security, vulnerability management, incident response

    ·         Knowledge of emerging cyber security trends

    ·         Familiarity with Change Management practices

    ·         General knowledge of network system Functionality (Firewalls, Switches, Routers, etc.)

    ·         Database and operating systems experience with Microsoft products a plus.

    ·         Technically competent with various software programs, such as Microsoft Office products, SQL, etc.

    ·         Familiarity with security software such as Anti-Virus, Anti-Malware, Web Filtering Technology, Encryption methods and standards

    ·         Familiarity with industry security standards such as ISO 27001, PCI-DSS, HIPPA, Privacy Shield, etc. a plus

     

    Personal Attributes

    ·         Experience at working both independently and in a team-oriented, collaborative environment is essential.

    ·         Can conform to shifting priorities, demands and timelines through analytical and problem solving capabilities.

    ·         Reacts to project adjustments and alterations promptly and efficiently.

    ·         Flexible during times of change.

    ·         Ability to read communication styles of team members and contractors who come from a broad spectrum of disciplines.

    ·         Persuasive, encouraging, and motivating.

    ·         Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments.

    ·         Possession of excellent analytical skills

    ·         Strong written and oral communication skills.

    ·         Strong interpersonal skills.

    ·         Adept at conducting research into project-related issues and products.

    ·         Must be able to learn, understand, and apply new technologies.

    ·         Customer service skills a must.

    ·         Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial.

     
    Work Conditions

    ·         Sitting for extended periods of time.

    ·         Dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices and objects.

    ·         Physically able to participate in training sessions, presentations, and meetings.

    ·         Travel may be required for performing site audits, meeting with clients, stakeholders, or offsite personnel/management.

    ·         Must be able to pass background check.

     

  • +

    Helpdesk Supervisor

    Information Technology Posted On : 28 Feb 2018 Dallas, USA

    SUMMARY:  This position is responsible for ensuring an outstanding level of customer services by providing direct IT support to our agents and leaders by supervising the Help Desk and managing the technical support staff. Responsible for leading the Helpdesk in engaging in more proactive planning and support and organizing the Helpdesk to be flexible and adaptable in meeting the changes of the organization.

     

    QUALIFICATIONS:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

     

     

    1. Supervise the Helpdesk support staff by defining and establishing schedules, setting priorities, providing support/direction and dealing with administrative issues as needed.

    2. Gather and analyze metrics to benchmark the helpdesk workload/performance and identify trends in call center issues.

    3. Work within the campus community to promote excellent customer service, effective response times and provide expert insights into general support issues. Enforce quality of service guidelines for dealing with customers, completing services, and overall customer satisfaction.

    4. Train helpdesk staff on operational procedures and troubleshooting techniques. Provide training on new hardware and/or software applications as requested.

    5. Ensure that staff provides timely and considerate customer service to end users by fielding Helpdesk calls and resolving technical issues.

    6. Creating user accounts and managing access control based on company policies

    7. Analyzing and identifying trends in issue reporting and devising preventative solutions. Expected to offer suggestions for any noted process improvements and develop the new procedures.

    8. Virus/Spyware Removal/Detection

    9. Hardware Problems, Computer Upgrades, Networking Setup/Diagnoses, Software Problems, PC specific Issues/Troubleshooting

    10. Ability to use, teach & troubleshoot Microsoft Windows 7, 8, 8.1, 10 operating systems, Microsoft Office applications (Excel, Outlook, PowerPoint, Visio and Word) and Microsoft Publisher.

    11. Other duties as may be assigned by the department director.

     

     

     

     

    SUPERVISORY RESPONSIBILITIES:

    Responsible for the everyday management and development of personnel within a specific workgroup or division.

     

     

    EDUCATION and/or EXPERIENCE:

    Bachelor's degree from four-year College or University preferred; four or more years related experience and/or training; or equivalent combination of education and experience. 

     

    LANGUAGE SKILLS:

    Ability to read, analyze, and interprets common scientific and technical journals, financial reports, and legal documents.  Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.   Ability to effectively present information to top management, public groups, and/or boards of directors.

    .

     

    REASONING ABILITY:

    Ability to define problems, collects data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

     

    CERTIFICATES, LICENSES, REGISTRATIONS:

    Valid driver's license or other Government issued ID and any of the following are required:  CompTIA A+, Network+, Security+, CCNA, or any higher level industry certification.

     

    PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    While performing the duties of this job, the employee is regularly required to sit.  The employee frequently is required to use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, or crouch; and talk and hear.  The employee is occasionally required to stand and walk.  The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and ability to adjust focus.

     

    WORK ENVIRONMENT:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    While performing the duties of this job, the employee regularly works in inside environmental conditions.  The employee is occasionally exposed to moving mechanical parts; high, precarious places; and risk of electrical shock.  The noise level in the work environment is usually moderate
  • +

    Call Center Quality Analyst

    Etech Insights Posted On : 07 Feb 2018 Baroda, India
    About Etech

    Etech is a leading provider of customer engagement solutions and services utilizing inbound and
    outbound voice as well as web chat. For over a decade, we have been helping companies cost
    effectively acquire new customers and maximize profits by servicing and growing existing customers.
    We are a Tier One preferred provider for Fortune 500 companies and employ roughly 3,000 team
    members operating in 8 Global Centers (5 in the US, 2 in India, and 1 in Jamaica)
    Company Website: www.etechgs.com

    Department: Etech Insights 

    Reports To: QA Leader

    The EMS department seeks a Quality Analyst (QA) to review customer interactions (calls, chats, and
    emails) and complete quality assessments for designated campaigns to ensure good customer
    service, and adherence to the policies and procedures per the pre-defined guidelines of the
    campaign. The person will work closely with QA Leads as well as Operations/Client contacts to
    provide feedback on opportunity areas, make recommendations on areas that may need new,
    ongoing or remedial training. In addition, they will need to capture VOC (voice of the customer) and
    provide BI (Business Intelligence) inputs. A significant part of this job includes reviewing and
    completing quality audits for assigned campaigns.

    Description:
     Completes quality audits in accordance with current campaign guidelines. Uses
    designated tools to ensure targets are met and turnaround times are adhered to
    with defined accuracy standards.
     Provides written and verbal feedback to leaders/operations/clients on quality
    scores with areas of opportunities at agent, process and campaign level.
     Provides necessary feedback to operations or clients to ensure critical
    compliance and behavior issues are reported or escalated, including unethical
    actions.
     Assist Leaders with improving customer interactions, sharing feedback on
    calibration calls and provide input for recommendations.
     Assists with routine and ad hoc requests.
     Supports projects and initiatives within the department.
     Maintains confidentiality of all reports, files, schedules, databases, and
    documents; as well as all customer and proprietary information.
     Sends data and reports to account stakeholders if needed.

    Core Competencies/Skill Set:
     Good oral & written English skills
     Exceptional listening and analytical skills.
     Attention to detail
     Strong interpersonal communication skills
     Drive and ability to deliver excellent customer service to both internal and
    external customers.
     Ability to work independently.
     Able to exercise strict confidentiality.

    Qualification and Experience:
     Graduate or equivalent.
     Minimum 1 year work experience; Quality experience is an added advantage.
     Computer proficiency in MS Office - Outlook, Word, Excel, and PowerPoint
  • +

    Operations Leader

    Operations Posted On : 16 Jan 2018 Jamaica, Jamaica

    SUMMARY:

    Coaches and develops team of team members and sales coach(es) to achieve their individual performance goals as well as team goals and is the primary driver in achieving campaign performance expectations working with the account leader in managing the sales activities of an assigned program or campaign with three or more sales coaches by performing the following duties.

     

    QUALIFICATIONS:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

     

    1

    Sets expectations and leads team to achieve performance goals as established by leadership

    2

    Coaches and develops sales coach(es) and team members to achieve performance objectives

    3

    Administers Performance Management Process as needed to develop agent performance and behavior

    4

    Supervises the daily activity of sales coach and team by monitoring, coaching and developing each sales coach and team member to ensure call quality, sales techniques and compliancy guidelines

    5

    Issues written and oral counseling for breach of conduct as outlined in the employee handbook

    6

    Responsible for periodic evaluations on all team members

    7

    Exhibits teamwork by building strong relationships with peers, superiors, and team members

    8

    Seeks and acts on personal coaching and feedback received by taking an active role in performance planning and goal setting

    9

    Takes responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development

    10

    Assist in the development of sales coaches and assistant sales coaches

    11

    Facilitate call monitoring sessions and other customer interactions as assigned

    12

    Responsible for supervising 1 or more sales leaders

    12

    Other duties as assigned

    13

    Leading by example at all times and adhering to company policies.

    14

    May have minimal interaction with the client as needed depending on program

     

     

    SUPERVISORY RESPONSIBILITIES:

    May directly supervise approximately 15 FTE's plus one or more Sales Coaches and their respective teams on a Campaign in the Operations Department.  Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and monitoring, coaching and developing employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

     

    Acts as liaison between campaign sales coaches and account leader.

     

    Knowledge of:

    Campaign products and/or services being offered, customer operating systems, Company policies and procedures as outlined in Employee handbook; Computer programs including Word, Excel, Power Point and Outlook.

     

    Ability to:

    Establish and maintain effective relationships with sales coaches and team members, effectively monitor, and evaluate job performance and coach and develop sales coaches and team members as needed; develop and maintain relationships with peers across departments.

     

    EDUCATION and/or EXPERIENCE:

    High School Diploma or GED required.  Bachelor's degree from a four-year college or university preferred; or one to two years related experience and/or training.

     

    LANGUAGE SKILLS:

    Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

     

    MATHEMATICAL SKILLS:

    Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. 

     

    REASONING ABILITY:

    Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

     

    CERTIFICATES, LICENSES, REGISTRATIONS:

    Valid driver’s license or other Government issued photo ID.

     

    PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    While performing the duties of this job, the employee is regularly required to stand and talk and hear.  The employee frequently is required to walk and use hands to finger, handle, or feel.  The employee is occasionally required to sit; reach with hands and arms; and stoop, kneel, or crouch.  The employee must occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.

     

    WORK ENVIRONMENT:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    While performing the duties of this job, the employee regularly works in inside environmental conditions.  The noise level in the work environment is usually moderate.

     

  • +

    Receptionist

    Human Resources Posted On : 16 Jan 2018 Dallas, USA

    SUMMARY

    Operates multi-line telephone system on platform to answer incoming calls and directs callers to appropriate personnel by performing the following duties.

    QUALIFICATIONS:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

     

    1

    Retrieves messages from voice mail and forwards to appropriate personnel.

    2

    Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department.

    3

    Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.

    4

    Answers questions about organization and provides callers with address, directions, and other information.

    5

    Welcomes on-site visitors, employees, vendors and applicants, determines nature of business, and announces visitors to appropriate personnel.

    6

    Maintains class sign in list for new hires on the first day of their training class.

    7

    Maintains a Do Not Call list and forwards all information daily to the Director of Compliance and Operational Excellence.

    8

    Maintains headset rental units. Has individuals who are renting headsets or having badges replaced, complete deduction form and sends to Payroll for action. Updates termination ECF to indicate the return of an ID badge.

    9

    Monitors visitor access and parking and issues passes when required, and maintains visitor log. As a member of the Crisis Management Team, the receptionist maintains a complete copy of the Safety Manual and is the first point of contact for process questions.  Must remain current on all safety procedures.

    10

    Receives, sorts, and routes mail, and maintains and routes publications.

    11

    Supports HR and payroll functions as needed, including but not limited to: follow up with discrepancies for new hire paperwork and benefits documents.

    12

    Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.

    13

    Performs other clerical duties as needed, such as filing, photocopying, and collating.

     

    SUPERVISORY RESPONSIBILITIES:

    This job has no supervisory responsibilities.

     

     

    Knowledge of: Company policies and procedures as outlined in the employee handbook; Multi-line telephone system and how to properly route calls and/or take messages; Basic computer skills including keyboarding; Computer programs including Excel, Access, Word, and Outlook; Emergency and legal procedures.

     

    Ability to: Prioritize tasks and handle multiple tasks at one time; Effectively communicate using proper grammar and syntax; Handle irate customers with patience, professionalism and courtesy; Handle emergency situations promptly and with discretion; Make overhead announcements with professional tone and language; Exhibit a professional image and demeanor at all times; Pass skills tests which includes General qualifications test and Excel/Access tests as necessary.

     

    EDUCATION and/or EXPERIENCE:

    No educational or experience factors are considered at the time of hire.

     

    LANGUAGE SKILLS:

    Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively to customers or employees of organization.

     

    MATHEMATICAL SKILLS:

    Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to calculate prices and provide correct monetary change.   Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

     

    REASONING ABILITY:

    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

     

    CERTIFICATES, LICENSES, REGISTRATIONS:

    Valid driver’s license or other Government issued ID.

     

    PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    While performing the duties of this job, the employee is regularly required to sit and talk and hear.  The employee is occasionally required to stand, walk, and reach with hands and arms.  The employee must occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and ability to adjust focus.

     

    WORK ENVIRONMENT:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    While performing the duties of this job, the employee regularly works in inside environmental conditions.  The noise level in the work environment is usually moderate.

     

  • +

    VDI Sr Systems Administrator

    Information Technology Posted On : 13 Jan 2018 Dallas, USA

    Summary:

    The VDI (Virtual Desktop Infrastructure) Senior Systems Administrator shall assist with administration, implementation, and configuration for the following VDI solution to include but are not limited to VMWare, Storage, Active Directory, Exchange, Virtual Desktop Infrastructure and Capacity Optimization. Candidates for the position require strong analytical and problem-solving skills, and must be knowledgeable about implementing VDI infrastructure practices to optimize, transform, and ensure the customer’s compliant, efficient, and effective use of the resources. The VDI Administrator will administer and deliver end-to-end automated solutions that include the technical implementation of Information Technology Infrastructure Library (ITIL) processes, workflow customization, virtual infrastructure, storage infrastructure, resource optimization, and system configurations.

    Education:

    Bachelor’s Degree in Computer Science or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.

    Qualifications:

    • 3-5 years of directly related experience in systems administration and analysis .
    • 3-5 Years’ experience in administering Windows 2012/2016 Server and Active Directory.
    • Responsible for Root cause analysis
    • Responsible for Resolving Escalated issue.
    • Will have to report the daily issues handled / escalated in the form of Daily reports.
    • Knowledge on ESX servers from command line
    • Knowledge of Citrix server, Xenapp, XenDesktop.
    • Monitoring and Performance analysis on VDI Servers and VMs
    • Patching of severs and VMs
    • Ability to work with VSPHERE / VDI Consolidated Backup / Virtual machine backups
    • Hands on experience on Citrix VDI solution
    • VMware Certified Professional (VCP) in Data Center Virtualization (DCV) and/or Desktop and Mobility (DTM) are desired.
  • +

    Sales Coach

    Operations Posted On : 13 Jan 2018 Dallas, USA

    SUMMARY:

    Coaches and develops team of agents/representatives to achieve their individual performance goals as well as team goals by performing the following duties.

     

    QUALIFICATIONS:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

     

    1

    Sets expectations and leads team to achieve performance goals as established by leadership

    2

    Coaches and develops team of agents/representatives to achieve performance objectives

    3

    Administers Performance Management Process as needed to develop agent performance and behavior

    4

    Supervises the daily activity of team by monitoring, coaching and developing each team member to ensure call quality, sales techniques and compliancy guidelines

    5

    Issues written and oral counseling for breach of conduct as outlined in the employee handbook

    6

    Responsible for periodic evaluations on all team members/ACT’s

    7

    Exhibits teamwork by building strong relationships with peers, superiors, and team members

    8

    Seeks and acts on personal coaching and feedback received by taking an active role in performance planning and goal setting

    9

    Takes responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development

     

    SUPERVISORY RESPONSIBILITIES:

    Directly supervises approximately 15 FTE's on a Campaign in the Operations Department.  Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and monitoring, coaching and developing employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

     

     

    Knowledge of:

    Campaign products and/or services being offered, customer operating systems, Company policies and procedures as outlined in Employee handbook; Computer programs including Word, Excel, Power Point and Outlook.

     

    Ability to:

    Establish and maintain effective relationships with team members, effectively monitor, and evaluate job performance and coach and develop team members as needed; develop and maintain relationships with peers across departments.

     

    EDUCATION and/or EXPERIENCE:

    Bachelor's degree from four-year College or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

     

    LANGUAGE SKILLS:

    Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

     

    MATHEMATICAL SKILLS:

    Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. 

     

    REASONING ABILITY:

    Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

     

    CERTIFICATES, LICENSES, REGISTRATIONS:

    Valid driver’s license or other Government issued photo ID.

     

    PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    While performing the duties of this job, the employee is regularly required to stand and talk and hear.  The employee frequently is required to walk and use hands to finger, handle, or feel.  The employee is occasionally required to sit; reach with hands and arms; and stoop, kneel, or crouch.  The employee must occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.

     

    WORK ENVIRONMENT:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    While performing the duties of this job, the employee regularly works in inside environmental conditions.  The noise level in the work environment is usually moderate.

     

  • +

    Outbound Sales Agent

    Operations Posted On : 13 Jan 2018 Palm Beach FL, USA

    Outbound Telephone Sales Representatives solicit orders for products or services over the telephone by performing the following duties.

     

    QUALIFICATIONS:

     To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

     

    1

    Take outbound calls to prospective customers in designated market area to qualify leads and explain type of service or product offered.

    2

    Communicate with current and prospective customers using a variety of computer and telecommunications technology/software to give information and answer questions regarding current promotions and new or upgraded products.

    3

    Quote prices and encourages customers to buy.

    4

    Secures and places orders with others for filling and arranges delivery date.

    5

    Enter names, addresses, purchases, and reactions of prospects solicited into computer database system.

    6

    Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.

    7

    Prepare report on sales activities - Sales Tracker.

    8

    Build strong relationships with Team Leader, and team members.

    9

    Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.

    10

    Act as a role model at all times, adhere to high ethical standards.

    11

    Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.

    12

    Be flexible in an environment by championing and embracing change.

    13

    Follow all compliancy guidelines and regulations regarding Customer Proprietary Network Information, Competitive Landscape Operating Requirements, Do Not Call legislation, and company policy regarding slamming, cramming and falsification of sales.

     

     

     

     

    SUPERVISORY RESPONSIBILITIES:  None

     

     

    Knowledge of:  Basic Computer operations including keyboarding, proper grammar and syntax, company policies and procedures as outlined in the Employee handbook.

     

    Ability to: Follow directions, communicate information to customers, enter information into computer program, close a sale, and learn new products and services.

     

    EDUCATION and/or EXPERIENCE:

    High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

     

    LANGUAGE SKILLS:

    Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

     

    MATHEMATICAL SKILLS:

    Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 

     

    REASONING ABILITY:

    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

     

    CERTIFICATES, LICENSES, REGISTRATIONS:

    Valid drivers’ license or other Government issued photo ID.

     

    PHYSICAL DEMANDS:

     The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk and hear.  The employee frequently is required to reach with hands and arms.  The employee must occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision.

     

     

    WORK ENVIRONMENT:

     The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    While performing the duties of this job, the employee regularly works in inside environmental conditions.  The noise level in the work environment is usually moderate.

     

  • +

    Outbound Sales Agent

    Operations Posted On : 13 Jan 2018 Lufkin, USA

    Outbound Telephone Sales Representatives solicit orders for products or services over the telephone by performing the following duties.

     

    QUALIFICATIONS:

     To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

     

    1

    Take outbound calls to prospective customers in designated market area to qualify leads and explain type of service or product offered.

    2

    Communicate with current and prospective customers using a variety of computer and telecommunications technology/software to give information and answer questions regarding current promotions and new or upgraded products.

    3

    Quote prices and encourages customers to buy.

    4

    Secures and places orders with others for filling and arranges delivery date.

    5

    Enter names, addresses, purchases, and reactions of prospects solicited into computer database system.

    6

    Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.

    7

    Prepare report on sales activities - Sales Tracker.

    8

    Build strong relationships with Team Leader, and team members.

    9

    Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.

    10

    Act as a role model at all times, adhere to high ethical standards.

    11

    Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.

    12

    Be flexible in an environment by championing and embracing change.

    13

    Follow all compliancy guidelines and regulations regarding Customer Proprietary Network Information, Competitive Landscape Operating Requirements, Do Not Call legislation, and company policy regarding slamming, cramming and falsification of sales.

     

     

     

     

    SUPERVISORY RESPONSIBILITIES:  None

     

     

    Knowledge of:  Basic Computer operations including keyboarding, proper grammar and syntax, company policies and procedures as outlined in the Employee handbook.

     

    Ability to: Follow directions, communicate information to customers, enter information into computer program, close a sale, and learn new products and services.

     

    EDUCATION and/or EXPERIENCE:

    High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

     

    LANGUAGE SKILLS:

    Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

     

    MATHEMATICAL SKILLS:

    Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 

     

    REASONING ABILITY:

    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

     

    CERTIFICATES, LICENSES, REGISTRATIONS:

    Valid drivers’ license or other Government issued photo ID.

     

    PHYSICAL DEMANDS:

     The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk and hear.  The employee frequently is required to reach with hands and arms.  The employee must occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision.

     

     

    WORK ENVIRONMENT:

     The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    While performing the duties of this job, the employee regularly works in inside environmental conditions.  The noise level in the work environment is usually moderate.

     

  • +

    Inbound Customer Service

    Operations Posted On : 13 Jan 2018 Lufkin, USA

    Telephone Customer Service Agents assist customers with non-sales related issues. 

     

    QUALIFICATIONS:

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

     

     

    1

    Take inbound or make outbound calls to customers with the objective of discussing non-sales related issues.

    2

    Handle all issues with diplomacy, tact, and respect.

    3

    Provide quality service to clients through thorough knowledge of products and services.

    4

     

    Communicate with current and prospective customers using a variety of computer and

    telecommunications technology/software to give information and answer questions

    5

    Enter data into computer database system.

    6

    Follow up with customers to assure satisfaction, respond to queries, and solve or refer problems.

    7

    Build strong relationships with Team Leader, and team members.

    8

     

    Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.

    9

    Act as a role model at all times, adhere to high ethical standards.

    10

     

    Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.

    11

    Be flexible in an environment by championing and embracing change.

    12

     

     

    Follow all compliancy guidelines and regulations regarding Customer Proprietary Network

    Information, Competitive Landscape Operating Requirements, Do Not Call legislation, and

    company policy regarding slamming, cramming and falsification of sales.

     

     

    SUPERVISORY RESPONSIBILITIES:  None

     

     

    Knowledge of:  Basic Computer operations including keyboarding, proper grammar and syntax, company policies and procedures as outlined in the Employee handbook.

     

    Ability to: Follow directions, communicate information to customers, enter information into computer program, close a sale, and learn new products and services.

     

    EDUCATION and/or EXPERIENCE:

    High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

     

    LANGUAGE SKILLS:

    Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

     

    MATHEMATICAL SKILLS:

    Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 

     

    REASONING ABILITY:

    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

     

    CERTIFICATES, LICENSES, REGISTRATIONS:

    Valid drivers’ license or other Government issued photo ID.

     

    PHYSICAL DEMANDS:

     The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk and hear.  The employee frequently is required to reach with hands and arms.  The employee must occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision.

     

     

    WORK ENVIRONMENT:

     

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    While performing the duties of this job, the employee regularly works in inside environmental conditions.  The noise level in the work environment is usually moderate.

  • +

    Compliance Manager

    Security Posted On : 13 Jan 2018 Lufkin, USA

    SUMMARY:  Responsible for Etech’s corporate compliance program functioning as an objective body that reviews and evaluates compliance issues/concerns within the organization. The position ensures processes, management, and employees are in compliance with the rules and regulations of regulatory agencies and that company policies and procedures are being followed.

     

    The Corporate Compliance Office exists:

    ·         As a channel of communication to receive and direct compliance issues to appropriate resources for investigation and resolution

    ·         To research and remain up-to-date with ongoing regulatory compliance initiatives as they relate to Etech Global Services and Etech’s clientele

    ·         To validate through audit that departmental processes established to ensure ongoing regulatory compliance are working and optimized

     

     

    QUALIFICATIONS to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

     

    ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

    Maintains regular client contact (internal and external), solves complex issues, and anticipates and plans for the challenges involved in the business.

    Develops, initiates, maintains, and revises policies and procedures for the general operation of the contact center compliance program and its related activities to prevent illegal, unethical, or improper handling of Etech and client data as well as lead information maintained in omnichannel communication systems

    Collaborates with other departments to direct compliance issues to appropriate existing channels for investigation and resolution.

    Provides reports on a regular basis and as requested are directed by the Chief Security Officer to keep the organization and senior management informed on Etech Compliance efforts

    Monitors, and as necessary, coordinates compliance activities/processes of other departments to remain abreast of the status of all compliance procedures and to identify trends

    Establishes clearly defined department and individual goals and objectives and communicates these to associates through department meetings, one on one meetings, and performance planning. Provides periodic performance feedback versus objectives and conducts annual performance reviews on all associates.

    Assists in the development and implementation of policies and procedures.

    Determines the team's ongoing training requirements and schedules as needed. Ensures timely and effective training is provided, both formal and on-the-job, to enhance the skill base of the team.

    Provides continual communications to enhance services effectiveness in dealing with critical issues.

    Assist in the design and planning of our Call Center growth strategies, implementation of the necessary programs, and communication of best practices to the team.

    Identifies potential areas of contact center compliance and security vulnerability and risk, develops and implements corrective action plans for resolution of problematic issues, and provides general guidance on how to avoid or deal with similar situations in the future

    Provides analytical insight and recommendations to key leaders to enhance results and efficiencies.

    Resolves issue or concerns directly related to Do-Not-Call Compliance

     

    Champion process improvement efforts across all departments that improve efficiency and productivity and profitability.

    Ensures proper reporting of violations or potential violations as appropriate and/or required

    Monitors the overall performance of the Etech Compliance Program and relates activities on a continuing basis, taking appropriate steps to improve effectiveness.

     

     

    SUPERVISORY RESPONSIBILITIES

    Manage assigned subordinates.  Responsible for the overall direction, coordination, and evaluation of assigned department personnel.  Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.  Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

     

    COMPUTER SKILLS and PROGRAMS

    High level of proficiency with Microsoft Word, Power point and Excel.

     

    EDUCATION and/or EXPERIENCE

    Four-year college degree preferred. Four to ten years of related experience as the senior manager of a like size organization with equal support activities.

     

    LANGUAGE SKILLS

    Ability to read, analyze, and interpret common professional and technical journals, financial reports, and legal documents.  Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.  Ability to write speeches and articles for publication that conform to prescribed style and format.  Ability to effectively present information to top management, public groups, and/or boards of directors.

     

    MATHEMATICAL SKILLS

    Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

     

    REASONING ABILITY

    Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

     

    CERTIFICATES, LICENSES, REGISTRATIONS

    Valid driver's license or other Government issued ID.

     

    WORK ENVIRONMENT characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee regularly works in inside environmental conditions.  The noise level in the work environment is usually moderate.

     

     

     

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    Compliance Manager

    Security Posted On : 13 Jan 2018 Nacogdoches, USA

    SUMMARY:  Responsible for Etech’s corporate compliance program functioning as an objective body that reviews and evaluates compliance issues/concerns within the organization. The position ensures processes, management, and employees are in compliance with the rules and regulations of regulatory agencies and that company policies and procedures are being followed.

     

    The Corporate Compliance Office exists:

    ·         As a channel of communication to receive and direct compliance issues to appropriate resources for investigation and resolution

    ·         To research and remain up-to-date with ongoing regulatory compliance initiatives as they relate to Etech Global Services and Etech’s clientele

    ·         To validate through audit that departmental processes established to ensure ongoing regulatory compliance are working and optimized

     

     

    QUALIFICATIONS to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

     

    ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

    Maintains regular client contact (internal and external), solves complex issues, and anticipates and plans for the challenges involved in the business.

    Develops, initiates, maintains, and revises policies and procedures for the general operation of the contact center compliance program and its related activities to prevent illegal, unethical, or improper handling of Etech and client data as well as lead information maintained in omnichannel communication systems

    Collaborates with other departments to direct compliance issues to appropriate existing channels for investigation and resolution.

    Provides reports on a regular basis and as requested are directed by the Chief Security Officer to keep the organization and senior management informed on Etech Compliance efforts

    Monitors, and as necessary, coordinates compliance activities/processes of other departments to remain abreast of the status of all compliance procedures and to identify trends

    Establishes clearly defined department and individual goals and objectives and communicates these to associates through department meetings, one on one meetings, and performance planning. Provides periodic performance feedback versus objectives and conducts annual performance reviews on all associates.

    Assists in the development and implementation of policies and procedures.

    Determines the team's ongoing training requirements and schedules as needed. Ensures timely and effective training is provided, both formal and on-the-job, to enhance the skill base of the team.

    Provides continual communications to enhance services effectiveness in dealing with critical issues.

    Assist in the design and planning of our Call Center growth strategies, implementation of the necessary programs, and communication of best practices to the team.

    Identifies potential areas of contact center compliance and security vulnerability and risk, develops and implements corrective action plans for resolution of problematic issues, and provides general guidance on how to avoid or deal with similar situations in the future

    Provides analytical insight and recommendations to key leaders to enhance results and efficiencies.

    Resolves issue or concerns directly related to Do-Not-Call Compliance

     

    Champion process improvement efforts across all departments that improve efficiency and productivity and profitability.

    Ensures proper reporting of violations or potential violations as appropriate and/or required

    Monitors the overall performance of the Etech Compliance Program and relates activities on a continuing basis, taking appropriate steps to improve effectiveness.

     

     

    SUPERVISORY RESPONSIBILITIES

    Manage assigned subordinates.  Responsible for the overall direction, coordination, and evaluation of assigned department personnel.  Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.  Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

     

    COMPUTER SKILLS and PROGRAMS

    High level of proficiency with Microsoft Word, Power point and Excel.

     

    EDUCATION and/or EXPERIENCE

    Four-year college degree preferred. Four to ten years of related experience as the senior manager of a like size organization with equal support activities.

     

    LANGUAGE SKILLS

    Ability to read, analyze, and interpret common professional and technical journals, financial reports, and legal documents.  Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.  Ability to write speeches and articles for publication that conform to prescribed style and format.  Ability to effectively present information to top management, public groups, and/or boards of directors.

     

    MATHEMATICAL SKILLS

    Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

     

    REASONING ABILITY

    Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

     

    CERTIFICATES, LICENSES, REGISTRATIONS

    Valid driver's license or other Government issued ID.

     

    WORK ENVIRONMENT characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee regularly works in inside environmental conditions.  The noise level in the work environment is usually moderate.

     

     

     

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    Online Chat Representative

    Operations Posted On : 24 Dec 2017 Nacogdoches, USA

    A Chat Representative must successfully complete the training period as a trainee before transitioning to a full Chat Representative. 

    During the training period, the Chat Representative will be evaluated on job performance, work behavior, and attitude that directly impacts job performance. The Trainer will initially document all performance and conduct in relation to the trainee. Upon the completion of the training period, a position may be offered as a Chat Representative. The training period may last up to 8 weeks.

    QUALIFICATIONS:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

     

    You enjoy a rapidly changing environment.

    • Chat Representatives must be able to quickly respond to multiple inbound chats while gathering the necessary information from customers in order to verify and assist them.  Efficiency is the key!  In addition, you must be adaptable.

    You thrive in being a creative problem-solver.

    • Chat Representatives are self-sufficient agents who actively take ownership of a given situation. This involves guiding customers to solid solutions that will benefit them as well as our clients.

    You desire a positive, energetic atmosphere along with engaging learning.

    • Chat Representatives willingly participate in all learning activities both in training and on the production floor with a positive “can do” attitude and energy.

    You enjoy assisting others.

    • As a Chat Representative, your role is to identify current and prospective customer needs and find logical resolutions that are suitable for each customer.

    You are detail oriented.

    • Chat Representatives are very thorough with all customer interactions by using proper verification as well as detailed documentation.  Compliance plays a key role in your success.

    You have a passion for learning, growth, and self-improvement.

    • Having the perspective that each work day is a chance for learning is a key to success.   We want employees who desire to better themselves and proactively work to do so.

    You believe there is no “I” in team.

    • Even though Chat Representatives are responsible for their own chats and customer interactions, some of their time spent in the classroom and on the sales floor is collaborating with others and sharing what works to benefit the team, the customers, and our clients!

    You are teachable.

    • As a Chat Representative, the bulk of your job will entail learning various systems, tools, processes, product knowledge, policies, and procedures for both Etech and our clients.  It is important that you are able to learn quickly and demonstrate your learning with accuracy. We can teach you the necessary tools to succeed as long as you bring the willingness!

    You have a vision.

    • As part of our team, you have the opportunity to do much more than customer service.  You have the ability to make a remarkable difference with your customer and your community.

    You are awesome at communicating effectively.

    • Often situations arise where there must be open communication with your leader or other team members so that work performance runs smoothly for you, and most importantly, our clients. Open, honest, and professional communication is imperative.

    You love to win.

    • You are dedicated to striving to meet all goals set in front of you.  Not only do you meet goals, you exceed them!

     

    SUPERVISORY RESPONSIBILITIES:

    There are no supervisory duties in this role.

     

    Knowledge of:

    Some sales experience or customer service experience preferred, but not necessary; some experience with Windows and the Internet highly preferred. Familiarity with Microsoft Office useful.

     

    Ability to:

    At minimum, an individual must be able to type 40 WPM efficiently; provide a high level of accuracy with excellent attention to detail; satisfactorily meet job performance expectations during the position

     

    EDUCATION and/or EXPERIENCE:

    High school diploma or equivalent required

     

    LANGUAGE SKILLS:

    Excellent grammar, spelling, and sentence structure; excellent reading comprehension; professional written language and content

     

    MATHEMATICAL SKILLS:

    Ability to apply mathematical concepts such as addition, subtraction, multiplication and division. Basic understanding of discounts, commissions, and percentages.

     

    REASONING ABILITY:

    Ability to solve practical problems and deal with a variety of variables; have excellent interpersonal communication skills (i.e., verbal, written, listening); excellent research and problem solving skills; ability to recognize consultative selling opportunities.

     

    CERTIFICATES, LICENSES, REGISTRATIONS:

    Valid drivers’ license or government issued photo ID.

     

    PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    While performing the duties of this job, the employee is regularly required to talk and hear.  The employee frequently is required to stand; walk; sit; use hands to finger, handle, or feel; and reach with hands and arms.  The employee is occasionally required to stoop, kneel, or crouch.  The employee may occasionally lift and/or move up to 5 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and the ability to focus.

     

    WORK ENVIRONMENT:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    While performing the duties of this job, the employee regularly works in inside environmental conditions.  The noise level in the work environment is usually moderate.

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    Online Chat Representative

    Recruiting Posted On : 24 Dec 2017 Rusk, USA

    A Chat Representative must successfully complete the training period as a trainee before transitioning to a full Chat Representative. 

    During the training period, the Chat Representative will be evaluated on job performance, work behavior, and attitude that directly impacts job performance. The Trainer will initially document all performance and conduct in relation to the trainee. Upon the completion of the training period, a position may be offered as a Chat Representative. The training period may last up to 7 weeks.

    QUALIFICATIONS:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

     

    You enjoy a rapidly changing environment.

    • Chat Representatives must be able to quickly respond to multiple inbound chats while gathering the necessary information from customers in order to verify and assist them.  Efficiency is the key!  In addition, you must be adaptable.

    You thrive in being a creative problem-solver.

    • Chat Representatives are self-sufficient agents who actively take ownership of a given situation. This involves guiding customers to solid solutions that will benefit them as well as our clients.

    You desire a positive, energetic atmosphere along with engaging learning.

    • Chat Representatives willingly participate in all learning activities both in training and on the production floor with a positive “can do” attitude and energy.

    You enjoy assisting others.

    • As a Chat Representative, your role is to identify current and prospective customer needs and find logical resolutions that are suitable for each customer.

    You are detail oriented.

    • Chat Representatives are very thorough with all customer interactions by using proper verification as well as detailed documentation.  Compliance plays a key role in your success.

    You have a passion for learning, growth, and self-improvement.

    • Having the perspective that each work day is a chance for learning is a key to success.   We want employees who desire to better themselves and proactively work to do so.

    You believe there is no “I” in team.

    • Even though Chat Representatives are responsible for their own chats and customer interactions, some of their time spent in the classroom and on the sales floor is collaborating with others and sharing what works to benefit the team, the customers, and our clients!

    You are teachable.

    • As a Chat Representative, the bulk of your job will entail learning various systems, tools, processes, product knowledge, policies, and procedures for both Etech and our clients.  It is important that you are able to learn quickly and demonstrate your learning with accuracy. We can teach you the necessary tools to succeed as long as you bring the willingness!

    You have a vision.

    • As part of our team, you have the opportunity to do much more than customer service.  You have the ability to make a remarkable difference with your customer and your community.

    You are awesome at communicating effectively.

    • Often situations arise where there must be open communication with your leader or other team members so that work performance runs smoothly for you, and most importantly, our clients. Open, honest, and professional communication is imperative.

    You love to win.

    • You are dedicated to striving to meet all goals set in front of you.  Not only do you meet goals, you exceed them!

     

    SUPERVISORY RESPONSIBILITIES:

    There are no supervisory duties in this role.

     

    Knowledge of:

    Some sales experience or customer service experience preferred, but not necessary; some experience with Windows and the Internet highly preferred. Familiarity with Microsoft Office useful.

     

    Ability to:

    At minimum, an individual must be able to type 40 WPM efficiently; provide a high level of accuracy with excellent attention to detail; satisfactorily meet job performance expectations during the position

     

    EDUCATION and/or EXPERIENCE:

    High school diploma or equivalent required

     

    LANGUAGE SKILLS:

    Excellent grammar, spelling, and sentence structure; excellent reading comprehension; professional written language and content

     

    MATHEMATICAL SKILLS:

    Ability to apply mathematical concepts such as addition, subtraction, multiplication and division. Basic understanding of discounts, commissions, and percentages.

     

    REASONING ABILITY:

    Ability to solve practical problems and deal with a variety of variables; have excellent interpersonal communication skills (i.e., verbal, written, listening); excellent research and problem solving skills; ability to recognize consultative selling opportunities.

     

    CERTIFICATES, LICENSES, REGISTRATIONS:

    Valid drivers’ license or government issued photo ID.

     

    PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    While performing the duties of this job, the employee is regularly required to talk and hear.  The employee frequently is required to stand; walk; sit; use hands to finger, handle, or feel; and reach with hands and arms.  The employee is occasionally required to stoop, kneel, or crouch.  The employee may occasionally lift and/or move up to 5 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and the ability to focus.

     

    WORK ENVIRONMENT:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    While performing the duties of this job, the employee regularly works in inside environmental conditions.  The noise level in the work environment is usually moderate.

  • +

    Overnight Chat Representative

    Operations Posted On : 05 Dec 2017 Nacogdoches, USA

    A Chat Representative must successfully complete the training period as a trainee before transitioning to a full Chat Representative. 

    During the training period, the Chat Representative will be evaluated on job performance, work behavior, and attitude that directly impacts job performance. The Trainer will initially document all performance and conduct in relation to the trainee. Upon the completion of the training period, a position may be offered as a Chat Representative. The training period may last up to 7 weeks.

    QUALIFICATIONS:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

     

    You enjoy a rapidly changing environment.

    • Chat Representatives must be able to quickly respond to multiple inbound chats while gathering the necessary information from customers in order to verify and assist them.  Efficiency is the key!  In addition, you must be adaptable.

    You thrive in being a creative problem-solver.

    • Chat Representatives are self-sufficient agents who actively take ownership of a given situation. This involves guiding customers to solid solutions that will benefit them as well as our clients.

    You desire a positive, energetic atmosphere along with engaging learning.

    • Chat Representatives willingly participate in all learning activities both in training and on the production floor with a positive “can do” attitude and energy.

    You enjoy assisting others.

    • As a Chat Representative, your role is to identify current and prospective customer needs and find logical resolutions that are suitable for each customer.

    You are detail oriented.

    • Chat Representatives are very thorough with all customer interactions by using proper verification as well as detailed documentation.  Compliance plays a key role in your success.

    You have a passion for learning, growth, and self-improvement.

    • Having the perspective that each work day is a chance for learning is a key to success.   We want employees who desire to better themselves and proactively work to do so.

    You believe there is no “I” in team.

    • Even though Chat Representatives are responsible for their own chats and customer interactions, some of their time spent in the classroom and on the sales floor is collaborating with others and sharing what works to benefit the team, the customers, and our clients!

    You are teachable.

    • As a Chat Representative, the bulk of your job will entail learning various systems, tools, processes, product knowledge, policies, and procedures for both Etech and our clients.  It is important that you are able to learn quickly and demonstrate your learning with accuracy. We can teach you the necessary tools to succeed as long as you bring the willingness!

    You have a vision.

    • As part of our team, you have the opportunity to do much more than customer service.  You have the ability to make a remarkable difference with your customer and your community.

    You are awesome at communicating effectively.

    • Often situations arise where there must be open communication with your leader or other team members so that work performance runs smoothly for you, and most importantly, our clients. Open, honest, and professional communication is imperative.

    You love to win.

    • You are dedicated to striving to meet all goals set in front of you.  Not only do you meet goals, you exceed them!

     

    SUPERVISORY RESPONSIBILITIES:

    There are no supervisory duties in this role.

     

    Knowledge of:

    Some sales experience or customer service experience preferred, but not necessary; some experience with Windows and the Internet highly preferred. Familiarity with Microsoft Office useful.

     

    Ability to:

    At minimum, an individual must be able to type 40 WPM efficiently; provide a high level of accuracy with excellent attention to detail; satisfactorily meet job performance expectations during the position

     

    EDUCATION and/or EXPERIENCE:

    High school diploma or equivalent required

     

    LANGUAGE SKILLS:

    Excellent grammar, spelling, and sentence structure; excellent reading comprehension; professional written language and content

     

    MATHEMATICAL SKILLS:

    Ability to apply mathematical concepts such as addition, subtraction, multiplication and division. Basic understanding of discounts, commissions, and percentages.

     

    REASONING ABILITY:

    Ability to solve practical problems and deal with a variety of variables; have excellent interpersonal communication skills (i.e., verbal, written, listening); excellent research and problem solving skills; ability to recognize consultative selling opportunities.

     

    CERTIFICATES, LICENSES, REGISTRATIONS:

    Valid drivers’ license or government issued photo ID.

     

    PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    While performing the duties of this job, the employee is regularly required to talk and hear.  The employee frequently is required to stand; walk; sit; use hands to finger, handle, or feel; and reach with hands and arms.  The employee is occasionally required to stoop, kneel, or crouch.  The employee may occasionally lift and/or move up to 5 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and the ability to focus.

     

    WORK ENVIRONMENT:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

  • +

    Online Chat Representative

    Operations Posted On : 27 Nov 2017 Dallas, USA

     

    SUMMARY:

     

    A Chat Representative must successfully complete the training period as a trainee before transitioning to a full Chat Representative. 

    During the training period, the Chat Representative will be evaluated on job performance, work behavior, and attitude that directly impacts job performance. The Trainer will initially document all performance and conduct in relation to the trainee. Upon the completion of the training period, a position may be offered as a Chat Representative. The training period may last up to 7 weeks.

    QUALIFICATIONS:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

     

    You enjoy a rapidly changing environment.

    • Chat Representatives must be able to quickly respond to multiple inbound chats while gathering the necessary information from customers in order to verify and assist them.  Efficiency is the key!  In addition, you must be adaptable.

    You thrive in being a creative problem-solver.

    • Chat Representatives are self-sufficient agents who actively take ownership of a given situation. This involves guiding customers to solid solutions that will benefit them as well as our clients.

    You desire a positive, energetic atmosphere along with engaging learning.

    • Chat Representatives willingly participate in all learning activities both in training and on the production floor with a positive “can do” attitude and energy.

    You enjoy assisting others.

    • As a Chat Representative, your role is to identify current and prospective customer needs and find logical resolutions that are suitable for each customer.

    You are detail oriented.

    • Chat Representatives are very thorough with all customer interactions by using proper verification as well as detailed documentation.  Compliance plays a key role in your success.

    You have a passion for learning, growth, and self-improvement.

    • Having the perspective that each work day is a chance for learning is a key to success.   We want employees who desire to better themselves and proactively work to do so.

    You believe there is no “I” in team.

    • Even though Chat Representatives are responsible for their own chats and customer interactions, some of their time spent in the classroom and on the sales floor is collaborating with others and sharing what works to benefit the team, the customers, and our clients!

    You are teachable.

    • As a Chat Representative, the bulk of your job will entail learning various systems, tools, processes, product knowledge, policies, and procedures for both Etech and our clients.  It is important that you are able to learn quickly and demonstrate your learning with accuracy. We can teach you the necessary tools to succeed as long as you bring the willingness!

    You have a vision.

    • As part of our team, you have the opportunity to do much more than customer service.  You have the ability to make a remarkable difference with your customer and your community.

    You are awesome at communicating effectively.

    • Often situations arise where there must be open communication with your leader or other team members so that work performance runs smoothly for you, and most importantly, our clients. Open, honest, and professional communication is imperative.

    You love to win.

    • You are dedicated to striving to meet all goals set in front of you.  Not only do you meet goals, you exceed them!

     

    SUPERVISORY RESPONSIBILITIES:

    There are no supervisory duties in this role.

     

    Knowledge of:

    Some sales experience or customer service experience preferred, but not necessary; some experience with Windows and the Internet highly preferred. Familiarity with Microsoft Office useful.

     

    Ability to:

    At minimum, an individual must be able to type 40 WPM efficiently; provide a high level of accuracy with excellent attention to detail; satisfactorily meet job performance expectations during the position

     

    EDUCATION and/or EXPERIENCE:

    High school diploma or equivalent required

     

    LANGUAGE SKILLS:

    Excellent grammar, spelling, and sentence structure; excellent reading comprehension; professional written language and content

     

    MATHEMATICAL SKILLS:

    Ability to apply mathematical concepts such as addition, subtraction, multiplication and division. Basic understanding of discounts, commissions, and percentages.

     

    REASONING ABILITY:

    Ability to solve practical problems and deal with a variety of variables; have excellent interpersonal communication skills (i.e., verbal, written, listening); excellent research and problem solving skills; ability to recognize consultative selling opportunities.

     

    CERTIFICATES, LICENSES, REGISTRATIONS:

    Valid drivers’ license or government issued photo ID.

     

    PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    While performing the duties of this job, the employee is regularly required to talk and hear.  The employee frequently is required to stand; walk; sit; use hands to finger, handle, or feel; and reach with hands and arms.  The employee is occasionally required to stoop, kneel, or crouch.  The employee may occasionally lift and/or move up to 5 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and the ability to focus.

     

    WORK ENVIRONMENT:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    While performing the duties of this job, the employee regularly works in inside environmental conditions.  The noise level in the work environment is usually moderate.